Associate Account Executive / IV Infusion

BrightSpring Health Services • Phoenix, AZ

6d • Onsite

About The Position

The Associate Account Executive plays a key role in supporting the growth and success of our infusion pharmacy services. This position is responsible for building and maintaining relationships with healthcare providers, educating them on our pharmacy offerings, and helping to streamline the referral and onboarding process for patients. As part of the Specialty Sales team, you will serve as a liaison between medical offices and our internal clinical and operational teams, ensuring timely and efficient communication, coordination, and support. This is a field-based role with regular interaction across a variety of medical practices and provider types. Ideal candidates are service-minded, organized, and eager to contribute to patient care through strong provider engagement. We are looking for and individual with a Sales mentality who has 1–3 years of experience in healthcare, specialty pharmacy, provider relations, or pharmaceutical services. Applicants should reside in, or commutable distance to Phoenix, AZ Travel: 75%. Schedule: Monday - Friday, hours determined by business needs.

Requirements

• Bachelor’s degree preferred (Healthcare, Business, Life Sciences, or related field) or equivalent experience.
• 1–3 years of experience in healthcare, specialty pharmacy, provider relations, or pharmaceutical services.
• Excellent interpersonal, communication, and relationship-building skills.
• Strong organizational and time management abilities; able to manage multiple accounts and priorities.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Valid driver’s license and reliable transportation for local travel.
• Knowledge of infusion pharmacy, specialty therapies, or chronic disease treatment pathways.
• Experience with EMR and CRM systems (e.g., Salesforce).
• Familiarity with referral coordination, benefit verification, and prior authorization processes.

Nice To Haves

• Bilingual skills (if applicable to the region) are a plus.

Responsibilities

• Serves as the main point of contact for referring physicians, nurse practitioners, and clinic staff
• Educates healthcare providers on our pharmacy’s services, supported therapeutic areas, and referral onboarding process
• Conducts in-office meetings, educational sessions, and drop-ins to share materials and answer questions about services
• Communicates timely and accurate updates on referral statuses, including benefits verification, prior authorizations, and documentation requirements
• Works closely with internal teams to resolve issues and remove barriers to patient access
• Ensures referring offices have the tools, training, and support needed to send complete and timely referrals
• Builds and maintains strong, trust-based relationships with new and existing referring offices
• Serves as a consistent and reliable resource to provider staff to ensure satisfaction with the referral process
• Monitors referral activity and collaborate with internal departments to enhance the overall provider experience
• Supports account development efforts by identifying new referral opportunities and expanding existing provider relationships
• Participates in marketing initiatives, outreach efforts, and territory planning with senior sales leadership
• Tracks activities, calls, and interactions in CRM systems to support visibility into territory performance
• Partners with sales, clinical, and operations teams to align referral support with pharmacy capacity and service standards
• Escalates clinical questions or complex issues to appropriate internal stakeholders for resolution
• Shares provider feedback to inform improvements in services, training, or referral materials

Benefits

• Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts
• Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance
• 401(k) Retirement Plan with Employer Match
• Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
• Employee Discounts
• Tuition Reimbursement
• Paid Time Off & Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees