Assoc Patient Access Rep-Gastroenterology Care-North

Community Health Network • Indianapolis, IN

103d

About The Position

Join Community Community Health Network, created by our neighbors, for our neighbors. Over 60 years later, 'community' is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn't do it without you. The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Requirements

• High School Diploma or GED equivalent (Required).
• 1+ years of experience in a healthcare office setting and/or strong customer service background (Preferred).
• Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits).

Responsibilities

• Handle customer service and patient registration as the first contact for visitors.
• Perform check-ins, scheduling, payment collection, and insurance verification.
• Manage compliance and ensure smooth workflows in patient access processes.
• Complete admissions, discharges, and transfers in a timely manner when applicable.
• Monitor and perform all patient hospital and/or ambulatory movement.
• Utilize EPIC work queue to pre-register scheduled patients.
• Verify medical necessity in accordance with CMS standards and communicate relevant coverage and eligibility information to patients.
• Accurately identify and enter patient demographics, insurance, and financial information including inpatient and outpatient benefits.
• Gather and verify all appropriate, confidential health and financial information from patients using various computer software.
• Confirm the completeness of the electronic health record (EHR) and make necessary changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED