Assoc Patient Access Rep-Dawes

Community Health Network • Indianapolis, IN

88d

About The Position

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Requirements

• High School Diploma or GED equivalent (Required).
• 1+ years of experience in a healthcare office setting and/or strong customer service background (Preferred).
• Proficient in all types of registrations (inpatient, outpatient, and emergency admits).
• Ability to monitor and perform all patient hospital and/or ambulatory movement.

Nice To Haves

• Experience with EPIC software.

Responsibilities

• Handle customer service and patient registration.
• Perform financial clearance for patients.
• Manage check-ins and scheduling for patient visits.
• Collect payments and verify insurance information.
• Ensure compliance with guidelines and regulations.
• Complete admissions, discharges, and transfers in a timely manner.
• Monitor and perform all patient hospital and/or ambulatory movement.
• Utilize EPIC work queue to pre-register scheduled patients.
• Verify medical necessity in accordance with CMS standards.
• Communicate relevant coverage and eligibility information to patients.
• Accurately enter patient demographics, insurance, and financial information.
• Gather and verify confidential health and financial information from patients.
• Confirm the completeness of the electronic health record (EHR) and make necessary changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED