Assoc Patient Access Rep-Dawes

Community Health Network • Indianapolis, IN

89d

About The Position

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Requirements

• High School Diploma or GED equivalent (Required)
• 1+ years of experience in a healthcare office setting and/or strong customer service background (Preferred)
• Proficient in all types of registrations (inpatient, outpatient, and emergency admits)
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Experience utilizing EPIC work queue for patient registration
• Knowledge of medical necessity verification in accordance with CMS standards
• Ability to accurately enter patient demographics and financial information

Responsibilities

• Handle customer service and patient registration
• Perform financial clearance for patients
• Manage check-ins and scheduling
• Collect payments and verify insurance
• Ensure compliance with guidelines
• Prepare patients administratively and financially for their visits
• Complete admissions, discharges, and transfers in a timely manner
• Monitor and perform all patient hospital and/or ambulatory movement
• Utilize EPIC work queue to pre-register scheduled patients
• Verify medical necessity in accordance with CMS standards
• Communicate relevant coverage and eligibility information to patients
• Accurately identify and enter patient demographics, insurance, and financial information
• Gather and verify all appropriate, confidential health and financial information from patients
• Confirm the completeness of the electronic health record (EHR) and make necessary changes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED