Sr Operations Support Tech

MidAmerican Energy-posted about 1 year ago

Full-time • Entry Level

Council Bluffs, IA

Utilities

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The Operations Support Technician position at MidAmerican Energy Company is responsible for providing technical support for rugged tablets and laptops used in field environments. This role involves troubleshooting hardware and software issues, ensuring connectivity through LAN, WiFi, and cellular networks, and maintaining productivity for end-users. The technician will work under supervision to deliver timely solutions and maintain accurate records of user issues.

Provide accurate, timely solutions to end-user rugged tablets/laptops and networking problems.
Perform restorative and maintenance actions remotely or at the end user's location.
Respond to software or network problems using standard procedures.
Maintain accurate information regarding end-user issues within the tracking system.
Establish effective communication with clients and management.
Consult with IT personnel to coordinate activities related to new technology testing and implementation.
Perform other tasks as requested or assigned.

Associate's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
Minimum of 1 year of end-user support experience for Associate Operations Support Tech.
3+ years of end-user support experience for Operations Support Tech.
5+ years of end-user support experience for Sr Operations Support Tech.
Hands-on experience in a technical support role including desktop PC support responsibilities.
Ability to troubleshoot desktop device conflicts, connectivity issues, and application issues in Windows OS.
Ability to organize and perform multiple detailed tasks in a fast-paced environment.
Effective verbal and written communication skills.
Ability to work independently and collaboratively.

A+ Certification preferred.
Willingness to travel up to 50% of the time.

Diversity, equity, and inclusion initiatives.
Equal opportunity employer policies.

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