Assoc Mgr., Franchise Business Coach

Yum! • Plano, TX

95d

About The Position

To provide targeted coaching and operational support to smaller franchisees (approximately 53 franchisees per coach, covering 19% of stores), focusing on driving performance, compliance with brand standards, and identifying opportunities for continuous improvement. This role is dedicated to managing outlier performance, delivering hands-on coaching to enhance operational capabilities, and supporting franchisees in achieving business growth. The Franchise Business Coach ensures that each franchisee's strategic planning aligns with the brand's strategy and that operational execution supports long-term success. Through regular performance assessments and tailored coaching, the role aims to elevate the overall performance of smaller franchisees, ensuring they meet brand expectations and contribute positively to the organization's success.

Requirements

• Bachelor’s degree in Business, Operations, or a related field required.
• Minimum of 7-10 years of experience in operations, coaching, or a related role in a franchise environment.
• Proven experience in driving performance improvements and providing effective coaching.
• Strong communication, coaching, and interpersonal skills.
• Ability to identify performance gaps and develop improvement plans.
• Experience in fostering franchisee relationships and driving accountability.
• Analytical skills to assess performance data and recommend actions.

Responsibilities

• Provide hands-on coaching to franchisees on key operational areas, helping them develop capabilities, adhere to brand standards, and improve overall performance.
• Work with franchisees to ensure their strategic planning aligns with the brand strategy and drives operational and financial goals.
• Identify and prioritize support for franchisees who are outliers in terms of performance, working closely with them to address gaps, optimize operations, and achieve brand standards.
• Conduct regular assessments with franchisees to review their adherence to operational standards, identify opportunities for improvement, and develop customized action plans.
• Promote a culture of continuous improvement by sharing best practices, success stories, and strategies that drive operational excellence and business growth.
• Monitor key performance indicators (KPIs) and provide timely feedback to franchisees, ensuring they remain focused on critical areas that impact business success.
• Engage in holistic conversations with franchisees about their business, including profitability, customer experience, and team member experience, and identify levers to drive growth and improvement.
• Reinforce compliance with brand standards and operational guidelines, holding franchisees accountable to agreed-upon performance metrics and objectives.
• Serve as a primary contact for franchisees, providing clear communication, feedback, and guidance to help them achieve their business goals.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees