Assoc Infrastructure Analyst Officer

Citi • Irving, TX

45d

About The Position

Assist in the execution of Technology Infrastructure delivery activities and apply basic technical knowledge to provide user-support for applications, software, hardware and network issues Assist in performing basic diagnostic work to recognize, track, and report on problems, escalating when necessary Resolve simple, routine problems and partner with proper parties to resolve more complex problems Use precedence, best-practices and established disciplinary knowledge to assist in making and implementing decisions Grasp internal stakeholder requirements, expectations and effectively resolve problems Research and interpret factual information and identify inconsistencies in data or results

Requirements

• 0-2 years of relevant experience
• Effective written and verbal communication
• General knowledge of infrastructure technologies and standards within specialty area(s)
• Detail oriented and self-directed
• Ability to work in virtual / in-person teams and work under pressure or to a deadline
• Bachelor's/University degree or equivalent experience

Responsibilities

• Assist in the execution of Technology Infrastructure delivery activities
• Apply basic technical knowledge to provide user-support for applications, software, hardware and network issues
• Assist in performing basic diagnostic work to recognize, track, and report on problems, escalating when necessary
• Resolve simple, routine problems and partner with proper parties to resolve more complex problems
• Use precedence, best-practices and established disciplinary knowledge to assist in making and implementing decisions
• Grasp internal stakeholder requirements, expectations and effectively resolve problems
• Research and interpret factual information and identify inconsistencies in data or results

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees