Assoc Field Service Technician - Washington, DC area
About The Position
At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. Position Overview: The Associate Field Service Technician will provide on-site support to our customers. They perform client-site servicing activities required by First Line Supplies Management (FLSM) Service Solution contracts. As a customer-facing and technical related role, this position is a potential gateway for other roles into the traditional services organization. At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team: Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves. Ready to Make an Impact? If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together. Apply today! For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world – so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.
Requirements
- High School Diploma/GED or equivalent
- Technical and or mechanical aptitude
- Ability to lift to 70 lbs. and spend the majority of the shift including but not limited to driving, sitting, standing, bending, stooping, walking, etc.
- Valid and active drivers license, and insurability
- Overtime and on-call is required as needed
- Strong organizational skills, planning skills, independent thinker
- Proficient problem solving and troubleshooting skills for mechanical assemblies
- Demonstrated ability of: time management, schedule and route planning, follow documented and technical process
- Proficient with PC’s, operating systems and relevant software applications (MS Windows, MS Office)
- Demonstrated communication skills (verbal and written) and the ability to communicate effectively with external and internal customers
- Willingness and ability to work flexible hours, assignments and travel when required
Nice To Haves
- Additional electromechanical technician experience
- Additional power supply and peripheral device repair experience
- Technical education preferred
- Skilled with tools and electronic test equipment
Responsibilities
- Within defined service times, responds to routed and scheduled calls to service customer locations to perform the following activities/services on Entrust’s equipment:
- Removal and secure destruction of spent material using custom ribbon/foil destruction tool and in accordance with established security protocol
- Replacement of system supplies and consumables
- Perform the documented preventative maintenance (PM) process
- Perform systems tests to assure quality output
- Maintains and manages –as instructed by management- required inventory of parts and supplies to perform activities/services
- Reports activity in a timely manner
- Requests and escalates for immediate support from manager in case difficulties arise in performance of activities or if during activity other potential technical issues outside of the scope of the role are identified
- Follow and adhere to established processes and procedures
- This role will drive to customer sites daily to provide service and maintenance as applicable. Significant mileage and time spent driving daily.
- Participate in company sponsored personal development and quality initiatives
- Complete all company training and development courses required by Entrust
Benefits
- Medical Benefits from day 1
- Up to 4 weeks paid time off accrued within the 1st year.
- 6 paid company holidays + 6 paid floating holidays
- 401k with up to 6% company match
- Annual Incentive Program (bonus)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
