Assoc Field Service Technician - Washington, DC area

Entrust • VA

81d • $16 - $26

About The Position

The Associate Field Service Technician will provide on-site support to our customers. They perform client-site servicing activities required by First Line Supplies Management (FLSM) Service Solution contracts. As a customer-facing and technical related role, this position is a potential gateway for other roles into the traditional services organization.

Requirements

• High School Diploma/GED or equivalent.
• Technical and/or mechanical aptitude.
• Ability to lift up to 70 lbs and spend the majority of the shift driving, sitting, standing, bending, stooping, walking, etc.
• Valid and active driver's license, and insurability.
• Overtime and on-call availability as needed.
• Strong organizational and planning skills.
• Proficient problem solving and troubleshooting skills for mechanical assemblies.
• Demonstrated ability in time management, schedule and route planning, and following documented processes.
• Proficient with PCs, operating systems, and relevant software applications (MS Windows, MS Office).
• Demonstrated communication skills (verbal and written) and ability to communicate effectively with external and internal customers.
• Willingness and ability to work flexible hours, assignments, and travel when required.

Nice To Haves

• Additional electromechanical technician experience.
• Additional power supply and peripheral device repair experience.
• Technical education preferred.
• Skilled with tools and electronic test equipment.

Responsibilities

• Respond to routed and scheduled calls to service customer locations within defined service times.
• Remove and securely destroy spent material using custom ribbon/foil destruction tool in accordance with established security protocol.
• Replace system supplies and consumables.
• Perform the documented preventative maintenance (PM) process.
• Conduct systems tests to assure quality output.
• Maintain and manage required inventory of parts and supplies as instructed by management.
• Report activity in a timely manner.
• Request and escalate for immediate support from manager in case difficulties arise.
• Follow and adhere to established processes and procedures.
• Drive to customer sites daily to provide service and maintenance.

Benefits

• Comprehensive health and well-being programs including medical, vision, and dental.
• Generous 401(k) matching contribution.
• Life and disability insurance.
• Mental health coaching.
• Virtual fitness programs.
• Paid personal time off plus 12 paid holidays.
• Parental leave.
• Education reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees