Assoc Director, Sales Analytics & Operations

Gilead Sciences•Foster City, CA

About The Position

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description In this role, the Associate Director will be responsible for managing the tasks, and activities supporting HIV Treatment Therapeutic Specialists and Community Liaisons. This individual contributor will serve as key member of the Sales Analytics team and manage cross-functional projects, and leads components of departmental projects of varying complexity. May manage, monitor, and/or review progress and accuracy of work of one or more contractors/vendors. Key functions of this role include the following: Strategic Planning & Performance Tracking Leads performance/KPI development and field reporting, enabling a thorough understanding of regional performance and opportunities based on a variety of inputs. Develop data-driven insights to inform field force strategy and execution. Identify, define and conduct ad hoc analysis as needed to support evolving business requirements and to provide timely business insights. Responsible for managing and deploying quarterly targeting and segmentation (i.e. realignments/reorganizations, data refresh assessments). Performance reporting and diagnostics, including design and implementation of field facing dashboards and reports. Field force training and training sustainment on analytics tools for performance evaluation and opportunity assessment for execution. Serves as a strategic liaison to field teams, partnering to identify opportunities and address data and analytics needs that drive commercial effectiveness. Evaluate potential new secondary data sources and analytics methodologies to continually elevate the impact of business analytics. Operationalize new data sources through collaboration with data strategy and governance, and IT teams. Inform Salesforce size and structure recommendations for different phases of product life cycle. Embody a culture of operational excellence and continuous improvement. Uphold Gilead Core Values and Leadership Commitments. Actionable Insights Leads the integration of insight and analysis from a variety of sources to inform material decisions through the delivery of robust opportunities and market context. Consolidates a variety of data and information into actionable brand opportunities. Provides objective quantitative analyses and leads the development of business cases to determine key opportunities and address critical business issues for the brand and/or TA. Collaborates with Advanced Analytics team to use predictive AI/ML techniques to surface opportunities such as likely patient alerts based on predictive modeling, next best action for execution efficiency; and lead the operationalization and field adoption of outputs through collaboration, education/trainings and change management. Deliver effective presentations of findings and recommendations to multiple levels of leadership through various communication channels Stakeholder Management Interacts with a broad range of internal customers ranging from VP, Field leadership, Brand leadership, Integrated Insights, Data Strategy and Governance, Commercial Learning and Development, IT. Establishes and maintains business relationships with key stakeholders within the Commercial organization, and consistently demonstrates a thorough understanding of internal customers’ business needs. Viewed as a cross-functional subject matter expert and sought for advice on decisions that can impact business operations. Management and relationship development with key stakeholder groups in Sales, Marketing and Commercial operations. Management of external consulting resources from a project delivery and timeline perspective.

Requirements

10+ Years with BS/BA OR 8+ Years with MS/MA or MBA
Demonstrated ability to pull together insights from a variety of sources and develop strategic guidance for field teams that result in a business decision or action.
Strong business acumen and excellent communication and interpersonal skills.
Demonstrated communication and teamwork skills; ability to gain consensus and act within a matrix team environment; Ability to work in a collaborative and influencing fashion that drives to business action.
Proficiency in secondary data analysis with intimate knowledge of a variety of industry secondary data sources (e.g., IQVIA, SHA, DRG, LabCorp)
Strong working knowledge of relevant software systems (e.g. MS Excel, Access, MS Word & PowerPoint, Tableau etc.) is required.
Excellent organizational, planning and project management skills and ability to effectively manage cross-functional projects.

Nice To Haves

10+ years of experience and a Bachelor’s degree in business administration, economics, finance or related fields or 8+ years of experience with MS/MA or MBA
MBA or Masters degree preferred.
Preferred concentrations in one or more of healthcare, general management, analytics, and data sciences.
Pharmaceutical or healthcare related experience highly desirable.
Consultative/Analytics background preferred.

Responsibilities

Leads performance/KPI development and field reporting, enabling a thorough understanding of regional performance and opportunities based on a variety of inputs.
Develop data-driven insights to inform field force strategy and execution.
Identify, define and conduct ad hoc analysis as needed to support evolving business requirements and to provide timely business insights.
Responsible for managing and deploying quarterly targeting and segmentation (i.e. realignments/reorganizations, data refresh assessments).
Performance reporting and diagnostics, including design and implementation of field facing dashboards and reports.
Field force training and training sustainment on analytics tools for performance evaluation and opportunity assessment for execution.
Serves as a strategic liaison to field teams, partnering to identify opportunities and address data and analytics needs that drive commercial effectiveness.
Evaluate potential new secondary data sources and analytics methodologies to continually elevate the impact of business analytics.
Operationalize new data sources through collaboration with data strategy and governance, and IT teams.
Inform Salesforce size and structure recommendations for different phases of product life cycle.
Embody a culture of operational excellence and continuous improvement.
Uphold Gilead Core Values and Leadership Commitments.
Leads the integration of insight and analysis from a variety of sources to inform material decisions through the delivery of robust opportunities and market context.
Consolidates a variety of data and information into actionable brand opportunities.
Provides objective quantitative analyses and leads the development of business cases to determine key opportunities and address critical business issues for the brand and/or TA.
Collaborates with Advanced Analytics team to use predictive AI/ML techniques to surface opportunities such as likely patient alerts based on predictive modeling, next best action for execution efficiency; and lead the operationalization and field adoption of outputs through collaboration, education/trainings and change management.
Deliver effective presentations of findings and recommendations to multiple levels of leadership through various communication channels
Interacts with a broad range of internal customers ranging from VP, Field leadership, Brand leadership, Integrated Insights, Data Strategy and Governance, Commercial Learning and Development, IT.
Establishes and maintains business relationships with key stakeholders within the Commercial organization, and consistently demonstrates a thorough understanding of internal customers’ business needs.
Viewed as a cross-functional subject matter expert and sought for advice on decisions that can impact business operations.
Management and relationship development with key stakeholder groups in Sales, Marketing and Commercial operations.
Management of external consulting resources from a project delivery and timeline perspective.

Benefits

This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package.
Benefits include company-sponsored medical, dental, vision, and life insurance plans.
For additional benefits information, visit: https://www.gilead.com/careers/compensation-benefits-and-wellbeing
Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

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