Assoc. Director of Information Technology

University of Arkansas System•Little Rock, AR

55d•$80,000 - $85,156

About The Position

The Assoc. Director of Information Technology role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization’s IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. The Infrastructure Manager will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion. This position is governed by state and federal laws, and agency/institution policy.

Requirements

A Bachelor's degree or higher in computer science, information technology, or business
Ten years of professional experience in operating an enterprise data networking
Five years in a managerial role overseeing a team of IT network administrators
Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments
Knowledge of current protocols and standards, including IPv4/IPv6, subnetting, DNS/DHCP, OSPF, Spanning-Tree, BGP, LACP, MLAG, SNMP, and firewalls
Ability to make sound and logical judgments
Demonstrated leadership and personnel/project management skills
Good understanding of the organization’s goals and objectives
Strong interpersonal, written, and oral communication skills
Ability to perform general mathematical calculations for the purpose of creating needs assessments, budgets, and so on
Able to conduct research into issues and products as required
Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
Ability to present ideas in a user-friendly language
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Strong customer service orientation
Experience working in a team-oriented, collaborative environment

Nice To Haves

Master’s degree in computer science, information technology, or business
Ten years of professional experience in enterprise data networks
Ten years in a managerial role overseeing a team of IT network administrators
Hands-on experience in troubleshooting hardware
Conversant with programming languages such as Shellscript
Application support experience with Network troubleshooting tools like protocol analyzers
Experience in interpreting the applicability of local and federal laws/regulations to company operations

Responsibilities

Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements
Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management
Participate in the development of IT strategies in collaboration with the executive team
Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts
Establish service level agreements with business units
Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts
Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services
Assist with the planning and deployment of infrastructure security measures.
Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, and so on
Conduct feasibility studies for various upgrade projects, improvements, and other conversions
Define hardware and software standards in conjunction with owners and stakeholders
Test network performance and provide detailed network performance statistics and reports; develop strategies for maintaining and optimizing network infrastructure
Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure
Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base
Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities
Practice IT asset management, including maintenance of component inventory and related documentation
Direct and administrate a contingent of network analysts and technicians, and, where necessary, conduct performance reviews and corrective action