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The purpose of the Associate Director, Content Operations is to serve as a trusted partner to Brand, Medical, Legal, Regulatory, external Agency, Lilly Capability Center India (LCCI), Lilly Marketing Studios, and other cross-functional partners to lead operational strategic content supply chain planning and project execution. The Associate Director, Content Operations is accountable for strategic brand planning and content operations across multiple brand archetypes. They will be accountable for managing and improving KPIs including, but not limited to, quality, speed, value, throughput, productivity, team health, reuse, and compliance throughout the Content Supply Chain for their respective brands. They are expected to connect brand strategy to project execution at a campaign-level, advise brand teams on capacity and resource utilization in our blended agency model, and achieve customer experience objectives by driving speed and efficiency throughout the content supply chain. The Associate Director, Content Operations will leverage strong internal and external partnerships to inspire accountability for adoption and pull-through of solutions. When needed, the Associate Director, Content Operations will rapidly escalate issues so that leadership can be proactively engaged in solutions and trade-off decisions across the content supply chain. The Associate Director, Content Operations will recommend appropriate coaching or corrective actions to ensure team health across the multiple parties involved in the execution of the content supply chain. They will ensure the timely and successful delivery of projects according to marketing needs, objectives, and capacity; and challenge strategies not aligned to brand positioning or transformational initiatives. They will act as an initial point of contact for questions about projects across the content supply chain and manage the overall content supply chain workflow. The Associate Director, Content Operations role reports to the Senior Director, Content Operations.
