Assoc Dir-Operations Support
Verizon Communications•Lake Mary, FL
496d•Remote
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About The Position
The Associate Director of Operations Support plays a crucial role in the FinOps organization at Verizon, leading the Call Center technology team and supporting both internal and outsourced call center operations. This position is responsible for managing a skilled team of operational and technical subject matter experts, ensuring the seamless operation of essential systems and technologies. The role focuses on delivering operational efficiencies and enhancing customer experiences through the management of multiple technical projects, including the design, development, and implementation of innovative solutions.
