Assistive Technology Coordinator

University of Colorado • Denver, CO

7d • Hybrid

About The Position

CU Denver and the CU Anschutz Medical Campus serve as vital pillars of the University of Colorado system. Located in the heart of the city, CU Denver helps make education work for all by offering unique opportunities at a premier public urban research university with more than 100 in-demand, top-ranked bachelor’s, master’s, and doctoral degree programs, across seven schools and colleges. Just a few miles away in Aurora, the CU Anschutz Medical Campus is a nationally recognized academic medical campus, home to six health professional schools, more than 60 centers and institutes, and two nationally ranked hospitals—UCHealth University of Colorado Hospital and Children’s Hospital Colorado—which together see more than 2.6 million patient visits annually.
While on separate campuses, the two universities collaborate in key areas to provide comprehensive support for students, faculty, and staff. The results are powerful: Together, CU Denver and CU Anschutz Medical Campus have earned an R1 classification for conducting cutting-edge and life-changing research that creates impact in our communities. Additionally, for more than a decade, they have received a national Military Friendly® School designation. For more information visit, ucdenver.edu and cuanschutz.edu.
This role will oversee all operations of the Assistive Technology Lab, including student assistance and training in AT accommodations, procurement and installation of AT, coordination with faculty to provide alternative format course materials and accessible media, and the hiring and supervising of 2-4 student employees.

Requirements

• Bachelor's degree in information technology, instructional technology, computer science, engineering psychology or related field.
• One (1) year of experience providing assistive technology assessments and alternative media production.
• Advanced knowledge of Office 365, Windows and macOS; ability to provide basic desktop support and printing/scanning support to students; and familiarity with current trends in the assistive technology field.
• Ability to teach or train users with varying tech comfort levels.
• Knowledge of document accessibility remediation, alternative format textbook production, and video captioning processes and standards.
• Applicable federal and state laws, i.e., Americans with Disabilities Act Amendments Act & Section 504 of the Rehabilitation Act, along with relevant case law pertaining to disability in higher education.
• Practical experience with assistive and instructional technologies, with strong understanding of E&IT accessibility standards and how they intersect with AT.
• Experience using or administering databases (such as Accommodate) and maintaining accurate case notes.
• Ability to work independently
• Creative problem-solving
• Critical thinking
• Strong management and leadership qualities
• Interpersonal skills
• Clear communication, both written and verbal
• Organization, attention to detail, and time management
• Experience supporting students from underrepresented and marginalized backgrounds with a commitment to diversity, equity, and inclusion and a professional understanding of intersectionality of identities in disability services.

Nice To Haves

• Master’s degree in information technology, instructional technology, computer science, engineering psychology or related field.
• Two (2) years of experience providing assistive technology assessments and alternative media production.
• Experience training students with disabilities on how to use assitive technologies.
• Experience with alternative media production (conversion of textbooks to electronic books) and video captioning.
• Experience with management, configuration and troubleshooting of assistive technologies.
• Experience working with Sections 504, 508 and WCAG 2.2.

Responsibilities

• Provide one-on-one training in AT accommodations to eligible students, such as note-taking, dictation, text-to-speech software, etc. as well as open-source resources that meet their documented needs.
• Develop training content in multiple modalities, host workshops, and promote use of AT on campus.
• Maintain and update purchased assistive technology software and hardware, licenses, subscriptions, memberships, service maintenance agreements, and office equipment warranties for the Assistive Technology (AT) Computer Lab.
• Maintain and update equipment inventory and ensure all computers in the AT Lab and the AT Lab HP printer/scanner are functional and updated.
• Develop and maintain relationships with vendors, regularly evaluate whether purchased licenses are meeting students’ needs, research alternatives.
• Produce accessible alternative formats for course materials and exams; apply WCAG 2.2, Section 504/508, and ADA guidelines to ensure compliance and usability for students with disabilities.
• Approve eligible students’ alternative format textbook requests and provide digital textbooks in a timely manner.
• Create and proof Braille materials, including tactile graphics when required, using industry‑standard tools and embossing equipment.
• Collaborate with faculty and campus partners to obtain source documents early, advise on best practices, and ensure timely delivery of accessible instructional materials.
• Maintain and update documentation, templates, and workflows related to alternative format production to ensure consistency and quality across all materials.
• Coordinate with faculty to provide in-house video captioning services for students.
• Communicate with faculty to obtain course audio/videos in advance and advise on best practices for creating accessible media.
• Review and edit autogenerated captions for accuracy, proper punctuation, speaker identification, and discipline‑specific terminology. Ensure all captioned media meets ADA, Section 504/508, and WCAG 2.2 accessibility standards.
• Hire and supervise student employees for the Accessibility Support Assistant position (Student Assistant III – AT Lab); post job descriptions on Handshake as necessary; review resumes, interview, and hire.
• Train student staff on alternative format production processes, video captioning software, and associated quality standards; review and approve their work for accuracy.
• Host weekly student staff meetings; approve and track bi-weekly timesheets.
• Consult with faculty and staff regarding accessible instructional technology applications and refer them to the appropriate on-campus resources for assistance.
• Promote campus-wide digital accessibility by serving on various committees and task forces.
• Ensure that the Accommodate database is updated with summary notes for AT Assessment and Training meetings with students.
• Develop Accommodate processes to streamline AT accommodation support.
• Maintain data of usage of the AT Lab and AT accommodations, running reports using Accommodate; gather feedback from the users of the AT Lab.
• Update and recommend changes to the office website using SiteFinity content management system.
• Maintain current knowledge of disability-related issues, including relevant case law and rulings.
• Attends professional conferences, webinars, workshops, brown bags, seminars, training sessions, professional organizational meetings committees and community opportunities.

Benefits

• Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.
• Benefits: https://www.cu.edu/employee-services/benefits
• Total Compensation Calculator: http://www.cu.edu/node/153125

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level