Assisted Shopping - Customer Acquisition Experiences, Senior Product Associate

JPMorgan Chase • Plano, TX

114d

About The Position

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. As a Senior Product Associate within the Discoverability and Shopping Experiences team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Requirements

• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle.
• Experience in product life cycle activities including discovery and requirements definition.
• Build knowledge in data analytics and data literacy to support informed decision-making.
• Translate business requirements into clear, actionable technical requirements and communicate effectively with stakeholders.
• Lead cross-functional teams to execute projects successfully, managing tight timelines and adapting in dynamic environments.
• Synthesize complex information to make quick decisions, take calculated risks, and iterate approaches as needed.
• Prioritize projects based on business needs and industry trends, demonstrating commitment and self-motivation in a start-up setting.
• Utilize Microsoft Office and JIRA, and apply experience from financial services, retail banking, digital payments, and online/mobile platforms.

Nice To Haves

• Apply experience with API-based designs, microservices, web services, and responsive web design principles.
• Read and interpret React JS code and API service definitions to understand system behavior and integration points.
• Utilize Adobe Experience Manager, and Figma to support project management and design collaboration.
• Demonstrate understanding of Quality Assurance best practices and various testing types.

Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Considers and plans for upstream and downstream implications of new product features on the overall product experience.
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle.
• Writes the requirements, epics, and user stories to support product development.
• Partner within an Agile Product team to maintain a robust backlog and ensure successful end-to-end delivery of initiatives.
• Refine Epics into executable Stories, detailing requirements and acceptance criteria for engineering teams to deliver business value in each release.
• Analyze and verify business requirements for completeness and consistency, and research existing capabilities to leverage or supplement with new testable requirements.
• Collaborate with Digital Customer Experience partners to deliver content aligned with wireframes and approvals, and drive timely delivery by meeting sprint and release goals.
• Participate in technical desk checks and User Acceptance Testing, prioritizing and resolving critical defects, and validating implemented features post-production.
• Engage in recurring Agile ceremonies, including daily standups, refinement sessions, desk checks, PO sign-offs, defect reviews, sprint reviews, and retrospectives.

What This Job Offers

• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities