Assisted Living Facilities Operations Manager

MedWiz of New Jersey LLC • Cherry Hill Township, NJ

2d

About The Position

SUMMARY:
The ALF Operations Manager oversees pharmacy services provided to Assisted Living Facilities (ALFs), ensuring efficient coordination, regulatory compliance, and high-quality support for partner facilities. This role serves as a key liaison between the pharmacy and ALF leadership, supporting operational workflows, medication management processes, and client relationships.

Requirements

• Experience in long-term care pharmacy, assisted living, or healthcare operations required.
• Strong understanding of cycle fill processes and ALF workflow preferred.
• Excellent communication and relationship management skills.
• Ability to manage multiple facilities and priorities simultaneously
• Advanced computer proficiency.
• Strong understanding of healthcare systems, including electronic health records and pharmacy automation systems.
• Pharmacy and medication distribution software preferred.
• Ability to read and interpret documents such as medication documentation, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers or employees of the organization.
• 25% of the time to the ALF communities at on-boarding and monthly travel as needed.

Responsibilities

• Lead billing, collections, intake, and reconciliation functions to ensure accuracy, efficiency, and strong performance.
• Drive process optimization by reducing rework and manual effort through automation, standardization, and improved workflows
• Build and maintain dashboards and KPIs to improve visibility and support data-driven decision-making.
• Define roles, responsibilities, and handoffs across teams to strengthen accountability and operational throughput.
• Partner with team leaders to design scalable processes that support growth, increasing volume, and operational complexity.
• Monitor key operating metrics such as days in accounts receivable, cash collections, denial trends, aging performance, and intake throughput.
• Identify process breakdowns across intake, billing, collections, and reconciliation, then lead corrective action plans.
• Collaborate with IT and operational leaders to evaluate and implement workflow tools, reporting capabilities, and automation opportunities.
• Strengthen documentation standards, escalation paths, process controls, and audit readiness across revenue cycle activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees