Assistant Workplace Manager

JLL • Chicago, IL

2d • Onsite

About The Position

The Assistant Workplace Manager is a collaborative supporter and member of the Operations Team with the objective of providing world-class operational service delivery and exceptional workplace experiences to the client. This role combines comprehensive facilities management coordination with hospitality-driven employee experience initiatives. This position will be the primary Planner/Scheduler for all maintenance activities while simultaneously developing expertise in workplace experience program management, hospitality service coordination, and employee engagement initiatives. Must understand the complex client and customer relationships and develop open, effective, and consistent communication with client and customer representatives, ensuring every interaction reflects JLL's commitment to hospitality excellence. The role requires liaising with the Workplace Manager, subcontractors, chief engineer, and clients to ensure required resources are identified, planned, estimated, organized, and scheduled prior to execution for efficient utilization of engineering resources and optimal client experience.

Requirements

• Minimum of two years of facility management industry experience required
• Strong understanding of workplace culture development, employee engagement metrics, and satisfaction measurement tools
• Must have basic computer and mobile (Smartphone) skills for CMMS (Corrigo a plus), email, MS Office, TEAMS, Safety training, Sourcing, etc.
• Strong organizational and management skills with customer service excellence mindset
• Must be motivated and able to work without direct constant supervision
• Excellent customer, computer, verbal, and written communication skills
• Demonstrated ability to create positive experiences and build relationships with diverse stakeholders
• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
• Basic knowledge of building systems and technical skills (mechanical and electrical systems)
• Must have strong Teamwork, Ethics, and Excellence (JLL core behaviors)

Nice To Haves

• Bachelor's degree in Facility Management, Property Management, Hospitality Management, or related field
• Experience with event planning, employee program coordination, or hospitality service delivery
• Experience with vendor management for hospitality or employee service providers

Responsibilities

• Core Facilities Operations & Scheduling Work with Workplace Manager to oversee delivery of maintenance and repair services while ensuring minimal disruption to workplace experience
• Ensure client satisfaction with delivery of Facility Management and Workplace Experience services and provide lead role in monitoring and increasing customer satisfaction
• Create and issue all JLL vendor and contractor related purchase orders, including hospitality service providers
• Assist in management of operating budget, including allocations for employee experience and amenity programs
• Review and prioritize requests for work, considering impact on employee productivity and satisfaction
• Determine activities required for completion of work orders and create WOs with focus on service excellence
• Oversee daily work order review and follow up to ensure impeccable performance and superior customer experience
• Coordinate maintenance schedules around employee events, meetings, and high-traffic periods to minimize workplace disruption
• Assist Workplace Manager in meeting or exceeding Site KPIs with special attention to hospitality and experience metrics
• Monitor SLAs monthly to identify potential off-track areas and plan corrective actions accordingly
• Track employee satisfaction scores, amenity utilization rates, and workplace experience feedback
• Recommend continuous quality improvement practices for both operational and hospitality services
• Coordinate with Account Team to source and identify new Business Partners for operational and hospitality services
• Set up and lead monthly conference calls with Business Partners to discuss performance, trends, safety, and training needs
• Update service provider matrix for assigned regions including both operational and amenity service providers
• Ensure account team members greet employees and guests with utmost courtesy and professionalism, embodying hospitality best practices
• Provide "White Glove" service to executives and VIP visitors, including meet/greet services, escort assistance, and prompt follow-up on requests
• Learn and implement crisis communication protocols for workplace emergencies or service disruptions
• Support employee onboarding experiences and workplace orientations
• Assist with space planning initiatives that prioritize employee collaboration needs and diverse work styles

Benefits

• Personalized benefits that support personal well-being and growth
• JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level