Wine and Spirits Assistant Department Manager

Hy-Vee•Blue Springs, MO

31d

About The Position

Provides prompt, efficient and friendly customer service. Assists Department Manager to present the freshest most innovative and best quality products at a competitive retail price to customers.

Requirements

Must have the ability to follow written, verbal, or diagrammatic instructions; several concrete variables.
Must have the ability to do arithmetic calculations involving fractions, decimals and percentages.
Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
High School or equivalent experience.
Six months or less of related work experience.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
Makes an effort to learn customers' names and to address them by name whenever possible.
Assists customers by: (examples include)
escorting them to the products they're looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or requests
performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
Stocks, rotates, and faces product on shelves.
Supervises and assigns work for evening/part time crew.
Ensures department standards are met. Handles and satisfies customer issues.
Trains new employees.
Reviews out of stocks, ad items, and back stock. Orders merchandise as directed by department head and controls inventory
Monitors sales regularly.
Meets with vendors to get point of purchase (POP) materials and other sales-enhancing items when available.
Oversees intercom selling. Prices items for displays.
Makes sales suggestions and ideas to department manager.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat, and maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Assumes management duties in absence of Department Manager.
Unloads truck and ensures product is stocked in appropriate area.
Cleans display cases and monitors maintenance of equipment and floors.
Reviews price tags and updates signage as needed.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.