Assistant VLT Shift Manager

Hollywood Gaming at Dayton Raceway • Dayton, OH

3d

About The Position

Responsible for supervising staff and the overall daily management of a designated shift in the VLTs department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures. Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, VLT floor layout and mix, revenue growth, and expense management in order to maximize profitability Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the VLTs department. Shares responsible for the overall integrity of daily operations on assigned shift. Assists with the overall integrity of daily VLT operations. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be 21 or older.
• High School diploma or GED required; or minimum of one year experience in VLT Operations; or two years customer service management experience; or an equivalent combination of education and experience.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of VLT operating systems.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have knowledge of VLT Operations.

Responsibilities

• Supervising staff and the overall daily management of a designated shift in the VLTs department.
• Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.
• Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, VLT floor layout and mix, revenue growth, and expense management in order to maximize profitability
• Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the VLTs department.
• Shares responsible for the overall integrity of daily operations on assigned shift.
• Assists with the overall integrity of daily VLT operations.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED