Assistant Vice President, Specialized Mortgage Operations & Support

Navy Federal•Pensacola, FL

2d•Onsite

About The Position

To manage, plan, and direct fraud, legal mitigation, quality service and program management frameworks, measurements, methodologies, policies, standards, and procedures for the Real Estate Lending (REL) Strategy & Support Division. Ensure Specialized Mortgage Servicing & Support processes and strategies align with REL business initiatives, achieve business objectives, improve the quality of service, mitigate exposure to fraud and legal concerns, and provide support to the entire division in regulatory changes, process improvements and risk liaison activities. Direct and manage high profile security and operational risk issues to mitigate possible loss of Navy Federal assets. Collaborate with REL business units, Compliance, Office of General Counsel, and Security to assess and support operations by developing effective strategies, tactics, and solutions. Support senior management in developing and executing strategic and business objectives.

Requirements

Advanced knowledge of mortgage products, services, programs, policies and procedures
Advanced knowledge of mortgage operational risk, regulatory requirements, and related policies and procedures
Expert knowledge of related state and federal regulations and legislation, e.g. the Equal Opportunity Act, Home Mortgage Disclosure Act, SAFE Act, Fair Credit Reporting Act, Real estate Settlement Procedures Act, Truth In Lending Act, NCUA, CFPB, BSA, etc.
Advanced knowledge of mortgage lending concepts and principles
Advanced knowledge of mortgage lending requirements, regulations and procedures for VA and conventional loan programs
Significant experience in the mortgage lending industry
Advanced knowledge of Fannie Mae, Freddie Mac, and/or VA mortgage servicing guidelines
Advanced knowledge of mortgage and equity lending industry best practices
Extensive and progressively responsible experience in a multi-functional mortgage lending operation
Significant experience in examining and re-engineering operations and procedures, formulating policy and implementing new strategies and procedures
Significant experience in leading large projects/initiatives which have business risk and impact
Significant experience in problem resolution including determining root cause, scope and scale of issues
Significant experience working effectively with diverse internal and external contacts
Advanced knowledge of banking/financial industry standards and practices
Extensive experience in supervising and leading employees
Advanced verbal and written communication skills
Advanced skill in to influence, negotiate & persuade to reach agreeable exchange & positive outcomes
Advanced skill in building effective relationships through rapport, trust, diplomacy and tact
Advanced skill exercising initiative and using good judgment to make sound decisions
Advanced skill in presenting findings, conclusions, alternatives and information clearly and concisely
Advanced skill in analytical thinking skills including summarizing & identifying key patterns/results
Bachelor's or advanced degree in a related field, or the equivalent combination of education, training, and experience

Nice To Haves

Knowledge of Navy Federal's functions, philosophy, products, and services
Risk Management or Regulatory Compliance Certification such as CRCM (Certified Regulatory Compliance Manager), NCCO (NAFCU Certified Compliance Officer), ICBBR, FRM
Working knowledge of NCUA and FFIEC regulations, COSO, and other risk frameworks a plus
Master's Degree in Business Administration, Education, Finance, Accounting or a related field, or the equivalent combination of education, training, and experience

Responsibilities

Oversee strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with departmental/organizational objectives
Direct and oversee security/legal responses involving complex cases and escalated situations to ensure optimum response
Manage and direct operations and ensure targets, service level agreements and corporate objectives are met
Identify existing and new issues pertaining to compliance with state and federal regulations to ensure necessary policies, strategies and procedures are implemented
Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency
Serve as strategic advisor to senior management
Act as primary liaison with Security and the Office of General Counsel for security-related matters involving financial crimes, fraud investigations, etc.
Identify, plan and implement business requirement changes based on actions taken by government, competitors, trade associations and NCUA as they relate to specialized mortgage risk management and quality control.
Create projects and assign responsibilities/tasks based on priority, staff availability, and resources
Identify and resolve operational and performance gaps and obstacles; implement changes and improvements
Ensure compliance with all applicable state and federal regulations and legislation
Establish key parameters to track and monitor department/division/branch activities and results
Analyze new and existing federal regulations to ensure that Navy Federal is in compliance with established standards
Ensure proper quality control measures are implemented; review related activities and results
Analyze work quality, work methods, processes, procedures, production standards and production statistics
Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives, present conclusions and recommendations to management
Provide overall leadership to large strategic projects or programs
Establish/direct internal/ external controls for compliance/audit purposes with applicable statutory requirements and organizational policies
Collaborate/advise senior management on functional matters
Recommend and develop long-term/short-term strategies and initiatives
May have final decision making authority on business/operational matters
Perform other related duties as assigned