Confidential - Assistant Vice President, Relationship Management

Genpact•York, NY

About The Position

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Assistant Vice President, Relationship Management! This role ensures Genpact experiences growth in priority and growth mining accounts. You will be managing relationship with existing and target new executives in existing accounts clients. Position is mapped to 4 accounts in a particular vertical.

Requirements

Demonstrable experience of managing clients and doing end to end deals.
Proven success in driving higher growth penetration with deals of $5M TCV or larger.
Extensive years of services business experience with some years as account manager at a strategic level
Fortune 500 company experience.
MBA or advanced degree in related field.
Strategic consulting expertise or practice at a large consulting firm.
Program Management experience.

Nice To Haves

Experience with working in Healthcare sector industries/clients
Experience and cultural adaptability to work across countries and succeed in a global organization.
Strong oral and written communication skills and executive presentation skills in English
Ability to interface at all levels of an organization (including senior leaders in a variety of functions)
Sound financial & commercial Business Understanding

Responsibilities

Understanding customer needs and translate them into winning proposals for Genpact and its customer.
Winning new growth deals in customer account per pre agreed targets - Meet and surpass Operating Plan (OP) numbers.
Understanding the marketplace and the competitor offering; drive strategic sales initiatives for Genpact.
Leveraging and creating networks that result in potential opportunities/leads in the customer’s organization globally – understanding what competition is offering.
Connecting at CxO level in the customer organization; build/maintain relationships that enable higher customer satisfaction (measured via NPS survey system) and delivered business impact.
Providing insights on what is happening on customer’s financials and drive business strategies within operating teams to add value to the customer.
Building, running and managing the governance around customer and Genpact communication enabling better visibility, transparency and partnership within the relationship.
Effectively construct and tell a compelling and clear story around the value proposition both orally and in presentations.
Cross-selling all Genpact products to the customers and drive higher growth penetration.
Becoming a key intermediary between global delivery team and the customer.
Promoting Genpact and grow Brand Awareness in the customer organization / Industry vertical.
Participating in Industry 3rd party seminars, Quarterly meetings, Earnings calls, Analyst forums to develop deeper industry connects in relation to the customer and customer industry.
Playing a key role in providing timely and high quality RFX responses.
Partnering with RFI/RFP team & Finance on customer proposals to realize customer needs while maintaining profitability.
Providing Market Intelligence for costing on proposals.
Partnering with Genpact offshore delivery teams to create effective deal solutions.