Assistant Vice President, Insights and Analytics

Navy Federal Credit Union•Vienna, VA

33d

About The Position

Oversee and direct the data science, process improvement, and experience analytics functions for Digital with a focus on delivering actionable insights, analytics initiatives, and process improvements aligned with the organization's strategic goals and transformation initiatives. To coordinate, assess, and synthesize a wide range of intelligence sources (including behavioral data, member-reported feedback, collaborative member research, impact and outcome measurements, competitive benchmarking, and system performance) to support data-driven decisions for Digital in pursuit of organizational and enterprise priorities. To continuously monitor and evaluate team workloads, adjusting as needed to ensure quality, staff performance, and alignment with organizational, portfolio, and enterprise, goals. Serve as subject matter expert pertaining to data functions, systems, policies and/or procedures. Act as VP in the incumbent's absence.

Requirements

Master's degree in Mathematics, Statistics, Economics, Finance, or related field, or the equivalent combination of experience, education and training
Advanced skill in leading and setting priorities for cross functional and multi-discipline analytics organizations
Advanced knowledge of data querying, reporting, analysis, and operations research, including statistical methods and modeling
Working knowledge of traditional process improvement methodologies
Working knowledge of Agile development practices
Advanced skill analyzing statistics and reports to determine business performance and trends
Significant experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact
Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely to stakeholders & management
Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
Advanced skill maintaining accuracy with attention to detail and meeting deadlines
Advanced skill using innovative thinking to solve problems and facilitate the decision-making process
Advanced skill exercising initiative and using good judgment to make sound decisions
Significant experience in supervising and leading employees
Advanced verbal and written communication skills
Advanced organizational, planning and time management skills
Advanced word processing and spreadsheet software skills
Demonstrated Capability to lead remote teams

Responsibilities

Direct, coordinate and oversee analytics and data science activities relating to operational functions, workflows, processes, member journeys, experience outcomes and other business-challenges with a focus on delivering actionable insights to all levels of the organization.
Provide routine and on demand/ad hoc analytics deliverables for all levels of the organization
Deliver self-service analytics and insight resources that drive scalable and sustainable impacts
Oversee analysis to determine the impacts and efficacy of initiatives and programs to key stakeholders to inform strategic decision making
Evaluate operational efficiency and effectiveness, and make recommendations for improvements through industry benchmarking and analysis of internal and external trends, markets and best practices
Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
Prioritize analytical projects and delegate assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements
Oversee the analytics project portfolio to ensure alignment with objectives, scope, and timelines; partner with project teams to deliver solutions that meet all business requirements
Provide forward thinking technical expertise in current and emerging technologies, trends and practices; analyze and provide recommendations on the adoption on new technologies and skills (AI) to drive enhancements
Lead or participate in cross-departmental project teams
Perform supervisory/managerial responsibilities
Ensure adequate/skilled staffing; select employees
Establish performance goals and priorities
Prepare, conduct and review performance appraisals
Develop, mentor and counsel staff
Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
Ensure section/branch goals and objectives align with division/department strategy
Ensure efficiency of operations
Leadership Level - Manage daily activities
Perform other duties as assigned