Assistant Vice President, Engagement Manager

Genpact LTD • New York, NY

51d

About The Position

Ready to build the future with AI? At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Vice President, Engagement Manager In this role, as an Engagement Manager you will be accountable for driving profitable growth by providing visible, onsite leadership and subject matter expertise to Clients and Genpact Project Teams within a Strategic Account. Successful Engagement Managers Delight Clients with insightful strategies and well-managed deliverables through active hands-on engagement.

Requirements

• Demonstrable experience managing clients and performing end-to-end deals
• Shown success in driving higher growth penetration with deals of $5-10M TCV or larger
• Deep services business experience, including acting as an account manager at a strategic level

Nice To Haves

• Experience with working either Retail and/or CPG Industry
• Fortune 500 company experience
• Strategic consulting expertise or practice at a large consulting firm
• Program Management experience
• Experience and cultural flexibility to work across countries and succeed in a global organization
• Hands-on Technology and digital experience in operations, solutions or transitions
• Proficient oral and written communication skills and executive presentation skills in English
• Ability to interface at all levels of an organization (including senior leaders in a variety of functions)

Responsibilities

• Client Relationship Management: Serve as a trusted advisor, fostering and nurturing relationships within the client's CIO/DT organization, in collaboration with Genpact Sales and Subject Matter Experts (SMEs).
• Governance and Engagement Management: Establish and drive the engagement and program governance processes to ensure the realization of client value propositions, while identifying early warning indicators of potential issues or risks.
• Brand Advocacy: Promote and enhance the Genpact brand across the customer organization, ensuring clear and transparent communication to strengthen partnerships.
• Value Proposition Development: Leverage your understanding of client business and digital transformation goals to shape and communicate compelling Genpact value propositions effectively.
• Engagement Growth: Forecast and facilitate extensions, change orders, and purchase orders to ensure continuity and growth in existing engagements.
• Profitability Management: Proactively drive engagement profitability in collaboration with Global Program Management and Service Lines.
• Business Development: Identify and secure new growth opportunities within the client account, aiming to exceed operating plan targets.
• Market Intelligence: Analyze the competitive landscape to inform the development of highly competitive proposals in terms of solutions and pricing.
• Operational Excellence: Ensure operational efficiency within the team, focusing on employee retention, deal setup, client invoicing, accounts receivable, and revenue recognition.
• Proposal Management: Oversee the end-to-end RFP/Proposal cycle, including governance and timely submission of proposals and statements of work.
• Cross-Functional Collaboration: Coordinate with internal teams to develop proposals, deliverables, and timelines.

Benefits

• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees