Assistant Vice President, Digital Experience

Navy Federal•Pensacola, FL

19h

About The Position

To organize, direct, oversee, and shape the strategic direction of Navy Federal’s digital experiences and ecosystems, including the structure, performance, and approach for delivering secure, convenient, and effective digital capabilities for members and team members. To oversee the design, delivery, and optimization of digital solutions that enhance member satisfaction, streamline internal operations, reduce operational costs, increase efficiency, and support sustainable growth. To ensure Navy Federal continues to meet members’ evolving expectations for personalization, convenience, and security across all digital touchpoints. To coordinate across Digital Engineering, Enterprise Portfolios, the Member Strategy Office (MSO), and executive stakeholders from partner business units to establish priorities and align digital investments to strategic objectives. To lead and develop teams of digital experience professionals and direct matrixed partners in translating strategy into execution, ensuring digital initiatives deliver measurable business and member outcomes. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Requirements

Significant experience working in a large-scale, enterprise-wide IT organization with responsibility for data management
Deep understanding and practical experience in adopting and implementing Agile tools to drive transparency and accountability across the organization including relevant metrics to show progress and improvements
Excellent knowledge of digital business processes, key trends and value drivers - ability to use this knowledge to generate or influence new ideas to optimize effectiveness
Significant experience in understanding management priorities and vision regarding how data can be used to optimize services
Significant experience in applications/systems analysis, workflow and/or procedural analysis
Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
Significant experience working with all levels of staff, management, stakeholders, vendors diplomatically and tactfully
Significant experience developing and implementing programs in a leadership role
Advanced relationship building, negotiation and facilitation skills
Advanced skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectives
Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
Advanced skill in planning and coordinating changes, including understanding cross system dependencies and impacts
Bachelor's Degree in Information Systems, Computer Science , related field, or the equivalent combination of education, training and experience

Nice To Haves

Master's Degree in Computer Science, Information Technology, or related field
Advanced knowledge of NFCU's functions, philosophy, operations and organizational objectives

Responsibilities

Develop and execute the strategic vision and roadmap for assigned initiative areas in alignment with the company's goals and objectives
Champion a member‑centric approach grounded in cooperative principles and deep understanding of credit‑union products, services, and regulatory considerations.
Lead experienced employees in fostering a culture of innovation, collaboration, and excellence
Translate credit‑union strategy, member needs, and operational goals into a cohesive digital experience roadmap.
Partner with business leaders across retail, lending, operations, and marketing to ensure digital solutions support growth, service excellence, and operational efficiency.
Establish and maintain strong relationships with senior leadership, stakeholders, vendors, and partners across the organization
Partner with business leaders across retail, lending, operations, and marketing to ensure digital solutions support growth, service excellence, and operational efficiency.
Proactively communicate with all levels regarding the status, progress, issues, and risks of assigned Digital projects and initiatives
Establish and maintain lines of communication with Digital leadership teams to provide transparency to potential risks that could impact schedule, scope, and budget of delivery
Partner with management and key staff from other business units to audit and investigate operational risk issues and develop solutions
Ensure that Digital experience solutions adhere to the highest standards of quality, security, compliance, member and team member experience
Generate recommendations and/or solutions focused on optimizing business efficiencies via data collection and analysis
Drive the creation of solutions that include data-driven feedback loops to power persist or pivot decisions for technology investments
Oversee and manage budget, resources, and the performance of assigned initiative areas
Stay abreast of the latest trends, technologies, and best practices in assigned initiative areas and related fields
Bring external perspective and ideas from relevant sources, keep current with technology, government/policy impacts and industry best practices
Partner with management and key staff from other business units to audit and investigate operational risk issues and develop solutions
Establish performance metrics, key performance indicators (KPIs), and benchmarks to assess and improve Digital experience delivery
Implement change management strategies to ensure a smooth transition to new technologies and processes, involving training, communication, and stakeholder buy-in
Perform other related duties as assigned