Assistant Vice President, Data Operations & Quality

Gallagher•Rolling Meadows, IL

20h

About The Position

The AVP, Data Operations & Quality is responsible for owning the end-to-end operational lifecycle, quality, and governance of external data exchanged between Gallagher Bassett and its clients, carriers, and vendor partners. This role serves as the enterprise owner for external data operations, including data transfers, scheduled data feeds, external data reporting, data audits, error analysis, and issue resolution processes. The AVP leads teams responsible for reviewing external data, identifying root causes, coordinating corrections, and ensuring data accuracy, completeness, and timeliness across Gallagher Bassett systems. In addition to operational oversight, this role establishes standards, escalation protocols, and performance expectations for external data processes and drives continuous improvement to strengthen data trust and reporting confidence.This is a client-facing operational leadership role that partners closely with Client Services, Implementation, and Technology teams to ensure external data supports client reporting, financial processing, compliance, and day-to-day operations. How you’ll make an impact External Data Operations & Reliability · Own the full operational lifecycle of external data across clients, carriers, and partners, including data transfers, reporting inputs, and downstream impacts. · Ensure external data is accurate, complete, secure, and delivered in accordance with established standards and timelines. · Provide executive oversight for data stability and reliability, proactively identifying risks to data quality or reporting integrity. Team Leadership & Oversight · Lead and develop teams responsible for external data review, audits, and issue resolution, including Carrier Data Services and related functions. · Establish clear priorities, capacity planning, and escalation paths to ensure consistent execution. · Build a culture of accountability, analytical rigor, and continuous improvement across data operations teams. Data Quality, Audits & Issue Management · Oversee review of data errors, audit findings, and reporting discrepancies to ensure root cause analysis is performed and ownership for resolution is clear. · Ensure timely coordination of corrections across internal teams, service centers, and external partners. · Own escalation and incident management for recurring, high impact, or systemic data issues. Governance & Cross Functional Partnership · Establish and maintain operational standards, documentation, and monitoring for external data processes. · Serve as the primary operational liaison between business teams and Technology for external data workflows. · Partner with Client Services, Claims Operations, GBIT to align data quality with business and reporting needs. · Communicate risks, trends, and recommendations clearly to senior leaders and external stakeholders. Continuous Improvement & Scalability · Identify opportunities to streamline, standardize, and strengthen external data processes and controls. · Drive improvements in transparency, monitoring, documentation, and feedback loops to prevent repeat issues. · Design scalable operating models to support growth, evolving partner requirements, and increasing data complexity.

Requirements

8–12+ years of experience in external data operations, data quality management, or operational data environments
Proven experience leading teams performing data analysis, audits, and issue resolution
Strong understanding of external data processes, including file based data transfers (FTP/SFTP), scheduled data feeds, and reporting inputs
Deep familiarity with common data formats (CSV, fixed-width, XML, JSON)
Experience partnering cross functionally with business operations and technology teams
Strong client facing communication and stakeholder management skills
Willingness to roll up sleeves, remove blockers, and lead through complex operational challenges
High school diploma and 14 years OR Bachelor's degree + 8 years of related insurance industry experience required.
Experience with IT/data exchange.
Must possess strong analytical skills and the ability to communicate within all levels of the organization from the client level to senior leadership.

Nice To Haves

Experience in insurance, claims administration, or financial data processing environments
Experience overseeing data validation, reconciliation, and quality monitoring
Familiarity with both legacy and modern data environments and operational workflows
Background in governance, operational transformation, or continuous improvement initiatives
Bachelor's degree preferred.
Previous experience working in the insurance industry and in client facing roles.

Responsibilities

Own the full operational lifecycle of external data across clients, carriers, and partners, including data transfers, reporting inputs, and downstream impacts.
Ensure external data is accurate, complete, secure, and delivered in accordance with established standards and timelines.
Provide executive oversight for data stability and reliability, proactively identifying risks to data quality or reporting integrity.
Lead and develop teams responsible for external data review, audits, and issue resolution, including Carrier Data Services and related functions.
Establish clear priorities, capacity planning, and escalation paths to ensure consistent execution.
Build a culture of accountability, analytical rigor, and continuous improvement across data operations teams.
Oversee review of data errors, audit findings, and reporting discrepancies to ensure root cause analysis is performed and ownership for resolution is clear.
Ensure timely coordination of corrections across internal teams, service centers, and external partners.
Own escalation and incident management for recurring, high impact, or systemic data issues.
Establish and maintain operational standards, documentation, and monitoring for external data processes.
Serve as the primary operational liaison between business teams and Technology for external data workflows.
Partner with Client Services, Claims Operations, GBIT to align data quality with business and reporting needs.
Communicate risks, trends, and recommendations clearly to senior leaders and external stakeholders.
Identify opportunities to streamline, standardize, and strengthen external data processes and controls.
Drive improvements in transparency, monitoring, documentation, and feedback loops to prevent repeat issues.
Design scalable operating models to support growth, evolving partner requirements, and increasing data complexity.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program