Assistant Vice President, Complex Claims

CNA Insurance • Warren Township, NJ

99d • $152,000 - $242,000

About The Position

This Assistant Vice President position is responsible for the strategic direction and leadership of high severity Auto and General Liability claim execution. The role is entrusted with the effective implementation of key strategic objectives and policies for high exposure claims, in accordance with the company’s most crucial strategic priorities. This position enjoys a flexible, hybrid work schedule and is available in any location near a CNA office.

Requirements

• Bachelor’s degree with Master’s or J.D. preferred or equivalent experience.
• Typically a minimum of ten years of related work experience, with five years management experience.
• Deep technical expertise with a background of successfully leading a team handling high exposure claims.
• Proven track record of successful claims management, including knowledge and understanding of theories and practices within claims management and insurance industry operations.
• Ability to effectively interact and communicate with all levels of external and internal business partners within scope of responsibility, team and a matrix environment.
• Leadership and management skills demonstrating integrity and professionalism.
• Ability to drive results by identifying and resolving problems within scope of responsibility.
• Knowledge of the insurance industry, its products and services.
• Knowledge of Microsoft Office Suite and other business-related software, as well as applicable AI tools.

Nice To Haves

• Applicable certifications or professional designations preferred.

Responsibilities

• Directly manages and directs a Major Loss Unit (MLU) of 6 director level claims professionals handling the highest severity, most complex claim matters and/or matters with large potential exposure to CNA’s insureds and CNA.
• Develops and implements strategic objectives that have substantial impact on the company by ensuring all claims are handled and resolved successfully and in accordance with claim best practices.
• Drives performance by leading and directing a Major Loss Unit of 6 director level claims professionals.
• Accountable for team execution and development, with an emphasis on talent management and succession planning in accordance with CNA’s strategic direction.
• Collaborates with senior Claims leadership on the development and implementation of key claim policies, business strategies and goals, regularly evaluating performance against goals.
• Holds self and team accountable for achieving desired results.
• Frequently collaborates with internal business partners in Underwriting and Actuary to ensure optimal implementation of business strategies.
• Regularly communicates with stakeholders regarding progress and status updates on impactful claim files, claim trends and legal developments that may impact the business.
• Manages expenses and adequately controls resources to ensure successful operations within established budget, productivity and efficiency standards.
• Utilizes technology and leverages internal and external systems capabilities, data, and metrics to analyze trends and improve organizational and process performance.
• Champions CNA with an advanced understanding of the company’s differentiating position in the industry, CNA’s products and services.
• Remains fluent and up to date on all legal and regulatory developments on the state and federal levels, industry activities, and trends.

Benefits

• Comprehensive and competitive benefits package to help employees and their family members achieve their physical, financial, emotional and social wellbeing goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees