Assistant Account Manager I - Parking Operations
About The Position
We're looking for a natural leader who can bring together great service, strong organization, and hands-on teamwork. As the Assistant Valet Manager, you'll help oversee day-to-day valet and parking operations at a luxury hotel property-ensuring smooth traffic flow, exceptional guest service, and a clean, safe, well-run facility. This role blends hospitality, leadership, and operational management. You'll support frontline staff, solve problems in real time, and help create a welcoming experience that reflects our approachable luxury philosophy.
Requirements
- Supervisory experience in parking, hospitality, transportation, or customer service
- Strong leadership with a hands-on, "roll-up-your-sleeves" mindset
- Honest, organized, thoughtful, and dependable
- Excellent written and conversational communication skills
- Flexible availability-weekends and holidays required
- Resourceful and decisive; comfortable with fast-paced environments
- Genuine people skills and a natural ability to create positive interactions
- A growth mindset-you see challenges as opportunities
Nice To Haves
- Experience in parking operations, shuttle fleet management, or valet services
- Hospitality background or guest-service-focused experience
- Progressive supervisory experience overseeing frontline teams
- Familiarity with scheduling and payroll processes
Responsibilities
- Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel
- Provide ongoing customer service training for all employees
- Assist with training new hires-cashiers, valets, and shuttle drivers
- Make meaningful recommendations regarding hiring, performance reviews, discipline, and termination decisions
- Fill in for frontline associates when necessary
- Serve as acting Account Manager when needed (including weekends or second shift coverage)
- Handle customer complaints and day-to-day operational challenges
- Act as a liaison between guests, staff, and management
- Serve as the primary point of contact for vehicle damage claims; ensure each case is fully completed and documented
- Patrol and monitor safety, cleanliness, and functionality of the parking garage and surrounding areas
- Support shuttle fleet upkeep, preventative maintenance, and repair coordination
- Ensure compliance with all company and client policies and procedures
- Process cash receipts and compile bank deposits for bookkeeper revenue reports
- Safeguard deposits and ensure all revenue is accurate
- Assist with reviewing work schedules to ensure proper staffing coverage
- Support reconciliation of time cards and payroll submission
- Assist office manager with administrative tasks
- Prepare reports, surveys, or special projects as assigned
Benefits
- We promote from within - grow your career here!
- Free parking
- Flexible scheduling
- Paid holidays & wellness time
- Employee Assistance Program (EAP) - confidential 24/7 support + 3 free counseling sessions per household member
- Paid vacation
- Extra paid day off on your birthday
- Full benefits package: medical, HSA/FSA, dental, vision, commuter benefits, pet insurance, supplemental insurances, and 401(k)
- Seven (7) paid holidays:New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)
- Free parking while working at your assigned Propark location(s).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Personal and Laundry Services
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
