Assistant Transportation Manager (Caesars Palace LV)

Caesars Entertainment Corporation•Las Vegas, NV

33d

About The Position

The Assistant Manager of Limo Services will have daily responsibility for providing leadership and guidance for the Las Vegas Region Limo Services Operations. This leader is responsible for supporting the Managers by assisting with overseeing and managing the daily dispatch operations of our fleet, guest service delivery, fleet management, data entry and logistics. This leader is responsible for assisting with the development and implementation of efficient operations and cost-effective systems to meet the current and future needs of the organization through financial responsibility, providing quality service to our highest net-worth guests, and leading culture to ensure the delivery of a safe, reliable, and service-centric operation. The Assistant Manager will have a natural bias towards action, an ownership mentality, and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The leader will seek ways to innovate, improve, and want to share the vision and direction of the operation with peers, direct reports, and roll up their sleeves and do whatever it takes to make the region's transportation strategy successful. Working with the senior hotel leadership teams, this role will require the ability to influence and motivate team members at all levels across a variety of job functions and will be required to independently translate high-level goals into actionable plans. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures.

Requirements

Must be 21 years of age or older
Must have a valid Nevada State Drivers License
Bachelor's degree in Hotel Management, Business Administration, or related field or equivalent education and experience.
At least 5 years of experience in areas such as multi-resort operations, revenue optimization and transportation.
At least 3 years of direct management experience, recruiting, developing, and retaining talent.
Experience managing in a complex and dynamic business environment.
Large scale fleet operations experience building and deploying required, with a focus on scaling service while executing a polished, professional, and anticipatory service delivery.
Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills.
Proven track record of leading initiatives, achieving goals, and succeeding in a team environment.
Able to lead and mentor a team.
Have interpersonal skills to partner effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
Able to effectively communicate in English, in both written and oral forms.

Nice To Haves

Previous experience working with platforms such as Vehicle Management Systems, Tableau, SQL, LMS, and/or Opera.
Proven experience driving substantial revenue growth year over year.
Previous experience with project management and proven track record of effectively communicating and presenting information to corporate and property leadership.

Responsibilities

Work along with the Manager of Transportation to implement and communicate the strategic direction of the organization's limo services operations at a property level.
Understands and executes the limo services structure, business models, revenue plans, and performance reports.
Effectively manages a team of dispatchers, chauffeurs, and vendors to achieve superior results.
Consistently monitors the set measurable objectives for revenue growth and holds the team accountable for initiatives, service, and revenue growth.
Provides accurate and reliable dispatch forecasting daily to meet service demands.
Consistently drives the team to deliver exceptional guest service satisfaction, safety, and compliance.
Creates strong collaborative partnerships with property operations such as VIP and Host Services that work to accomplish their goals while continuing to build and deliver best-in-class day-to-day operations.
Leads the department with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.
Oversee and reports all team member-related human resources integrity and performance and culture needs. Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and team member satisfaction; quality hiring, training, and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements, and collective bargaining agreements.
Generates meaningful synergy through streamlining operations, and people, creating subject matter experts and initiatives for service, capital, product offerings/developments, brand marketing, and service standards.
Shows relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them.
Work with senior leadership to build models and evaluate the economics, value, and opportunity costs of strategic initiatives intended to multiply limo services productivity.
Work with senior leadership to maintain comprehensive and detailed economic costs analysis for fleet optimization decisions.
Ensure that department decisions, staffing plans, project management and all capital and operational expenses are aligned with the organization's business plan and vision.
Ensure that the department's long-term and short-term fleet plans are maintained and positively exceeded.
Effectively communicate established operations-related policies, practices, standards, and safety measures to ensure effective and consistent support and execution.
Adhere to the established cost-control reports, cost estimates, and staffing requirements.
Assists with the company's competitive advantage by attracting and acquiring talent that strengthens the operating performance, service culture, and team member engagement to maximize capability to drive operational excellence.
Performs all other job-related duties as requested.