Assistant Territory Manager (Charlotte, NC, US, 28217)

UGI Corp. • Charlotte, NC

54d

About The Position

The Assistant Territory Manager has the operational responsibility for their assigned district location(s). Under the direction of the Territory Manager, this position will manage operations of the district(s) with accountability for employee safety, customer experience, operational efficiencies and operating expenses.

Requirements

• Ability to communicate effectively with code enforcement officials, regulatory personnel and permitting jurisdictions.
• Ability to read, analyze, and interpret reporting documents relating to District performance, safety and technical procedures, and governmental regulations.
• High school diploma required, college degree strongly preferred
• Five or more years' experience in a management role. Experience in the propane industry is a plus.
• Computer skills and Proficiency in Microsoft Office applications required

Nice To Haves

• Experience in the propane industry is a plus.

Responsibilities

• Safety Management
• Is responsible for all aspects of safety within the assigned district location, including compliance with safety codes and policies,
• Articulates a safety vision for his or her team; considers the impact on safety when making decisions
• Trains employees and monitors compliance safety policies and procedures; accident avoidance and safety driving; consistently reinforces safety messages
• Customer Experience
• Makes customers a high priority; is committed to exceeding the needs of all customers
• Proactively identifies problems that negatively impact the customer's experience
• Celebrates excellent customer service and recognizes individuals who provide exceptional service to customers
• Partners with the Customer Experience Services team to resolve customer issues timely as needed
• Conduct priority customer visits to enhance relationships and conduct customer calls/visits to address issues.
• Operational Efficiency
• Responsible for completing the weekly productivity and service planners and coordinating efforts with the Service and Delivery Coordinators through a weekly call; drives employee productivity and meets or exceeds performance metrics for delivery and service
• Works closely with Service Coordinator and Delivery Coordinator to ensure delivery and service orders are completed as planned
• Ensures procedures are followed to complete daily work accurately
• Reviews district performance reports and dashboards metrics
• Responsible for timely permit management
• Team Management
• Plans, directs and manages staffing and development of employees by effectively communicating company strategic goals; conducting effective and timely performance appraisals; ensures all required training for employees is completed
• Consistently communicates and updates critical performance areas for the District and the Area to staff
• Monitors employee productivity through use of the Field Utilization & Efficiency reporting and other tools

Benefits

• The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees.
• Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage.
• Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees