FCM - Assistant Team Leader (Denver Team) - Remote, USA

Flight Centre

10d•$65,000 - $75,000•Remote

About The Position

We are seeking a dedicated and experienced team member to step into the role of Assistant Team Leader (ATL) at FCM. In this key position, you will support the growth and success of your team by assisting with training, managing daily operations, and ensuring exceptional customer service. If you are a motivated individual who has a passion for travel and leadership, we invite you to apply. This role serves as a steppingstone toward the Team Leader position, involving shared responsibilities and a valuable preparation for leadership.

Requirements

A minimum of 6 months of experience within FCM, demonstrating exceptional organizational skills and decisiveness within a business context, ensuring efficient workflow and task management.
A strong knowledge and comprehensive understanding of the FCM platforms and systems utilized by the team, enabling seamless navigation and utilization of essential tools.
A 100% belief in and unwavering commitment to the values, systems, and philosophies of FCM & FCTG aligning with the company's core principles.
Demonstrated ability to manage change effectively, embracing new processes, technologies, and methodologies while guiding others through transitions.
A relentless drive, determination, and unwavering focus on achieving objectives and surpassing targets, even in challenging circumstances.
The ability to reflect on one's own strengths and areas for improvement, fostering continuous personal and professional growth.

Responsibilities

Collaborate with the Team Leader to implement process improvements for greater efficiency and customer satisfaction.
Mentor and delegate effectively, providing training in payroll, phone systems, and professional development to support team growth
Act as a bridge between the Team Leader and team, fostering an approachable and supportive environment.
Demonstrate potential and dedication for future growth within the organization, with a clear path toward becoming a Team Leader.
Manage diverse personalities and facilitate difficult conversations with professionalism and empathy.
Maintain structured processes while balancing flexibility and team well-being.
Communicate clearly with a solutions-focused approach to motivate and engage the team.
Monitor phone activity during busy periods to ensure prompt customer service.
Lead training and change management efforts, helping all agents adapt to new processes and stay ahead of industry trends.
Generate phone reports and provide constructive feedback to support continuous improvement.
Contribute strategic and innovative ideas with a forward-thinking mindset.
Leverage client and brand knowledge to enhance service quality.
Assist with scheduling and time-off requests to optimize staffing and workload distribution.
Attend client meetings or calls in the absence of the Team Leader, representing the company in a professional manner.

Benefits

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year
Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses