Assistant Team Leader (Assistant Manager)

Chick-fil-A•Newportville, PA

26d

About The Position

An Assistant Team Leader is the third level of leadership at Chick-fil-A Oxford Valley. An Assistant Team Leader candidate is identified by performing with excellence and consistency, as well as exhibiting "soft" leadership skills. The Assistant Leader position is heavily task oriented (e.g. training, opening & closing assigned stations, positioning team members, executing breaks as per Team Leaders shift plan), but they still function operationally as a leader in a team member position. They are also expected to implement/enforce the Team Leaders game plan & are capable of proficiently running the shift for small amounts of time. They are dedicated to training & developing others. They, also, must have a strong awareness of Chick-fil-A systems, policies and procedures. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Requirements

Outstanding customer service skills
Ability to multi-task & remain organized
Strong attention to detail
Prior leadership experience
Strong verbal and written communication skills
Ability to adapt quickly to different scenarios

Responsibilities

Train new team members
Open or close assigned stations as required
Assist team members during break times
Execute and support the Team Leader's shift plan
Serve as a role model for the team, aligning with the company's Vision, Mission, and Core Values
Prioritize food safety and ensure adherence to established procedures
Provide coaching and constructive feedback to team members based on Pathway training modules
Address and resolve guest complaints
Act as a responsible steward of resources and equipment
Contribute to achieving team business goals set by the Owner/Operator
Attend regular Assistant Leader meetings
Conduct team member performance evaluations every six months
Oversee cash management tasks and responsibilities
Other duties as assigned