Assistant Supervisor

New Haven•Saratoga Springs, UT

5d•$18 - $20

About The Position

Are you passionate about making a difference in the lives of adolescent girls? Are you studying or have a background in psychology, social work, behavioral science, or a related field? Join New Haven, a leading residential treatment center, and become a vital part of a mission-driven team dedicated to healing and transformation. New Haven serves adolescent girls (ages 14–18) and their families through trauma-informed, relationship-based care. With campuses in Spanish Fork and Saratoga Springs, we offer a warm, home-like setting that blends therapeutic support with accredited academics. Our focus areas include trauma recovery, family systems, emotional regulation, and mental health. Work ScheduleYouth Mentors are required to work a minimum of 24 hours per week, including two Sundays per month, with the option to work up to 30 hours. On-Call Youth Mentors enjoy added flexibility—choosing shifts that fit their availability while still meeting the 24-hour weekly minimum and Sunday requirement. Shifts are available any day, AM or PM, and on-call staff are not expected to be available 24/7.

Requirements

Meets Core Requirements: Must be 21+, hold a high school diploma (or equivalent), a valid driver’s license with a clean record, and pass a Utah State background check.
Committed and Prepared: Willing to commit for a minimum of 8 months and obtain a Food Handler’s Permit before starting.
Policy-Savvy: Well-versed in company policies, hiring and disciplinary procedures, and Mentor responsibilities.
Student-Centered Knowledge: Understands student challenges, behavioral disorders, and medication protocols.
Leadership-Driven: Leads by example with strong teaching, motivational, and team-building skills.
Professional Collaboration: Works effectively with interdisciplinary teams including therapists and nurses.
Calm Under Pressure: Skilled in communication, prioritization, and safely managing crisis situations when needed.

Responsibilities

Lead with Purpose: Supervise and support Mentors during shifts, recognizing standout performance and fostering a positive team culture.
Strategic Delegation: Assign responsibilities effectively to ensure smooth, efficient shift operations.
Talent Onboarding: Partner with HR to identify, hire, and onboard the right candidates for long-term success.
Thorough Orientation: Guide new hires through a structured, checklist-based on-shift orientation.
Continuous Development: Facilitate weekly training sessions and provide ongoing coaching to elevate team performance.
Performance Oversight: Monitor and evaluate staff performance regularly, with formal quarterly reviews.
Accountability & Discipline: Address performance issues professionally using structured disciplinary protocols.
Clear Communication: Share key shift updates during handoffs to maintain continuity and transparency.
Team Representation: Advocate for your shift during interdisciplinary Treatment Team meetings.
Safety Leadership: Conduct quarterly safety drills and model best practices to maintain a secure environment.