Assistant Supervisor

City of New York•New York City, NY

4d•Hybrid

About The Position

Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube. As Assistant Supervisor, the prospective candidate will be responsible for the following tasks:

Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Responsibilities

Monitor performance, review work assignments and provide training and assistance as needed.
Guide, coach and assist staff with employee issues and concerns and take appropriate action and/or make appropriate referrals and recommendations to address such when necessary.
Perform clerical work including complex data processing functions, recording, researching, checking and maintaining records, furnishing information to licensing applicants and processing applications for DCWP and DOHMH.
Review confidential information in order to determine eligibility to obtain licenses.
Check records for accuracy of information and for conformity with established policy and procedures.
Monitor and provide coaching to other staff.
Perform ordinary mathematical computations while accepting and processing payments, completing close outs, and other tasks as assigned.
Provide high-volume customer service to licensing applicants in person and via phone.
Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license.
Answer telephone calls, emails and written correspondence and communicate applicant information.