Assistant Supervisor Surveillance - Full Time (Planet Hollywood LV)

Caesars Entertainment Corporation•Las Vegas, NV

48d•Onsite

About The Position

The Assistant Surveillance Supervisor provides critical support in overseeing the Surveillance Department to ensure the protection of casino assets and compliance with regulatory standards. This role acts as a leader during assigned shifts or in the absence of the primary supervisor, ensuring smooth operations and adherence to departmental policies. The Assistant Supervisor fills a skilled position that requires leadership and high degree of personal integrity. The Assistant Supervisor assists the Surveillance Director and Surveillance Supervisor in fulfilling day-to-day operational requirements for the surveillance department. The Assistant Supervisor protects the assets and maintains the integrity of the company using Closed Circuit Television (CCTV). The Assistant Supervisor utilizes the necessary surveillance equipment to respond to, and identifies questionable activities. The Assistant Supervisor performs all duties in accordance with Caesars Entertainment policies and within the realm of the Surveillance Mission Statement. Scope of Job: The Assistant Supervisor protects the assets of the Hotel/Casino through the use of gaming and security cameras.

Requirements

A minimum of two years casino surveillance experience is required.
Must have a high degree of working knowledge of all casino games and gaming regulations.
Must possess excellent written and verbal communication, leadership and organizational skills.
Must have a demonstrated ability and working knowledge of card counting and cheating detection methods.
Must be able to work any day of the week and any shift.
Must be willing to work unscheduled shifts on short notice.
Must have basic computer operational skills.
Must be able to work independently and must also be able to get along with co-workers and work as a team.
Has knowledge of all slot and table games procedures and Regulation 6 of Nevada State Gaming Commission.
Requires two years of games surveillance experience.
Neat, professional appearance with good personal hygiene.
Friendly, outgoing personality.
Must be 21 years of age.
Ability to interface effectively with public and co-workers.
High school diploma or equivalent.
Knowledge of all Casino/Hotel operations.
A very fast paced environment. Must be able to handle large amount of information and take the best action necessary to correct the situation.
Requires all forms of dexterity and mobility throughout all shifts.

Responsibilities

Operates a closed-circuit television (CCTV) system to monitors casino activities and prepares reports and logs.
Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations.
Make recommendations and enforce state and federal regulations.
Adheres to all department, company and State regulations, policies and procedures.
Performs additional duties as assigned.
Consistently demonstrates superior customer service skills to external and internal guests by displaying Successful behaviors and Focus skills.
Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.
Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.
Creates an atmosphere of luck and celebrates customer wins.
Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting.
Anticipates needs of the guest and provides fast, flawless service.
Executes all service programs to assure prioritization of service to very best guests.
Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
Promotes Caesars Rewards programs and Caesars Rewards registration and membership.
Provides a warm farewell and thanks guests for visiting.
Promotes Caesars Entertainment and always projects Caesars Entertainment in a positive light to guests.
Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures.
Ensures all surveillance equipment is operating at start of shift, during shift and completion of shift.
Maintains all logs and ensures accuracy of log entries.
Maintains confidentiality of all Hotel/Casino information.
Reports all incidents observed on shift to the Director of Surveillance, Surveillance Manager or Surveillance Supervisor.
Communicates incidents to pit personnel by phone.
Use of office equipment and computers.
Ongoing games protection training.
Provides training assistance to new employees.
Interaction with law enforcement and courtroom.