Assistant Supervisor -SOC

Mayo Clinic•Rochester, MN

About The Position

Mayo Clinic Assistant Supervisors assist the SOC Supervisors in overseeing all SOC Dispatch operations for the coordination of emergent and non-emergent requests for Mayo Clinic Security services, both Enterprise and campus-specific. Provides coverage of a SOC Operator position while working. In the absence of a SOC Supervisor, provides watch officer coverage of security incidents identified through open-source information monitoring and oversees response processes related to the dispatch of Campus Security Officers Enterprise-wide and the escalation of moderate to severe incidents to Security Leadership. Assists with SOC training for all new employees, ongoing continuing education, training, quality assurance, and continuous improvement. Assists the SOC Supervisor to assure adequate staffing for 24-hour/7-day-a-week operations. In the absence of a SOC Supervisor, will maintain communications and working relationships with outside agencies. Introduces new technologies and procedures to the SOC while maintaining existing business practices and contractual arrangements. In the absence of the SOC Supervisor, gathers and collates open-source security information and assesses/monitors real-world security events for escalation. Provides on-call coverage for the SOC and fills the Security Hospital Incident Command role when needed. Other projects as assigned. This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Requirements

Bachelor’s degree with one year of operations center, security, healthcare, law enforcement or military experience or Associates degree with three years of operations center, security, healthcare, law enforcement or military experience or HS/GED with five years of operations center, security, healthcare, law enforcement or military experience.
experience with Microsoft Office required.
Excellent communication skills and ability to manage alarm dispatching.
Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations.
The preferred candidate will be detail-oriented, mission-driven, and able to multi-task continuously.
Must be certified in Emergency Telecommunications (ETC) at the time of hire or become certified within one year of employment.
Basic computer knowledge.
Excellent communication skills for interacting with all levels of Mayo Clinic patients, Physicians, and staff.
Demonstrates behaviors consistent with Mayo Core Principals.
Working knowledge of radio communications.

Nice To Haves

Bachelor’s degree preferred, experience working within a security/emergency dispatch or operations center preferred.
Project management experience preferred.
Working knowledge of security systems technology (video management, access control, and radio communications systems) preferred.
Emergency Telecommunications certification is preferred.
Board certification through ASIS (CPP or PSP) preferred.
Certification in Lenel access control and Genetec video management system preferred.
Knowledge of the intelligence cycle and basic analyst skillset preferred.

Responsibilities

Overseeing SOC Dispatch operations
Coordination of emergent and non-emergent requests for Mayo Clinic Security services
Providing coverage of a SOC Operator position
Providing watch officer coverage of security incidents identified through open-source information monitoring
Overseeing response processes related to the dispatch of Campus Security Officers Enterprise-wide
Escalation of moderate to severe incidents to Security Leadership
Assisting with SOC training for all new employees, ongoing continuing education, training, quality assurance, and continuous improvement
Assisting the SOC Supervisor to assure adequate staffing for 24-hour/7-day-a-week operations
Maintaining communications and working relationships with outside agencies in the absence of a SOC Supervisor
Introducing new technologies and procedures to the SOC while maintaining existing business practices and contractual arrangements
Gathering and collating open-source security information and assesses/monitors real-world security events for escalation in the absence of the SOC Supervisor
Providing on-call coverage for the SOC
Filling the Security Hospital Incident Command role when needed
Other projects as assigned