Assistant Supervisor, Natick Collection - Full Time

About the position

The Assistant Supervisor will be responsible for prioritizing the customer experience through active supervision and enhancing the service culture. As part of the Store Leadership Team, you will have a key role in communicating expectations and priorities to associates. You will help create a fun and engaging store environment for customers and associates. As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience optimal. You will be an expert in satisfying the customer and driving results through promotional and Omni selling initiatives. This position leads to Sales and Customer Experience Manager or Operations and Visual Merchandising Manager.

Responsibilities

• Provide Active Supervision by continually circulating the selling floor, directing and redirecting colleagues while supporting daily leadership priorities to optimize the customer experience and support sales volume.
• Manage customer service issues to completion.
• Manage customer flow throughout the building on high traffic days and reassign resources as needed.
• Lead store activities to ensure customer readiness and exceptional presentation standards.
• Role model ability to build lasting customer relationships and provide colleagues with fast-feedback and redirection.
• Execute store opening and closing procedures; access to alarm systems and keys.
• Manage workload reports; lead a process if necessary.
• Help build a proactive and solution-oriented customer centric culture in the store.
• Meet with Sales and Customer Experience Manager or the Operations and Visual Merchandising Manager to monitor sales floor activities.
• Oversee colleague execution and completion of daily Fulfillment responsibilities.
• Provide feedback and contribute observations via SCX and OVM at colleague quarterly check-in.
• Have practical knowledge of store systems and ability to educate others.
• Assist colleagues with timekeeping issues.
• Assist Colleague Support in resolving employee relations issues.
• Foster an environment of acceptance and respect that strengthens relationships.

Requirements

• High School Diploma or equivalent required.
• 1-2 years related experience.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.