Assistant Supervisor - Medical Operations Support - GI

Mayo Career Site US • Jacksonville, FL

70d

About The Position

The Medical Operations Support Assistant Supervisor assumes supervisory responsibility for daily activities of the office/practice in the absence of or as directed by the Medical Operations Support Supervisor. Assists with the review and verification of timekeeping following established policies, PTO approval, interviewing/hiring process, orientation/training of new hires, performance reviews, and other duties as deemed appropriate by office supervisor. Serves as a front-line resource to colleagues. This is a multifaceted-professional role responsible for the coordination and management of complex clinical, technical and administrative functions. A primary component of this position will be the exercise of independent judgment and discretion. Must have the ability to coordinate multiple projects at a high level of performance, accuracy and speed, and the ability to adapt to rapidly changing priorities. Looks for innovative ways to improve work procedures and methods that primarily result in time and cost savings. Work requires collaboration with both internal and external contacts in order to complete job duties, resolve problems, and improve efficiency. Supports the daily operations and activity flow of the patient care area by performing administrative functions and acting as a central source of information for staff, physicians, patients, and families. Consistently demonstrates strong organizational, communication and time management skills that help to facilitate smooth functioning of the work unit.

Requirements

• Strong organizational skills.
• Excellent communication skills.
• Effective time management skills.
• Ability to coordinate multiple projects.
• Experience in administrative functions within a healthcare setting.
• Ability to adapt to rapidly changing priorities.

Responsibilities

• Assume supervisory responsibility for daily activities of the office/practice.
• Assist with the review and verification of timekeeping.
• Manage PTO approval and the interviewing/hiring process.
• Conduct orientation/training of new hires and performance reviews.
• Serve as a front-line resource to colleagues.
• Coordinate and manage complex clinical, technical, and administrative functions.
• Exercise independent judgment and discretion.
• Coordinate multiple projects with high performance, accuracy, and speed.
• Adapt to rapidly changing priorities.
• Look for innovative ways to improve work procedures and methods.
• Collaborate with internal and external contacts to complete job duties.
• Support daily operations and activity flow of the patient care area.
• Perform administrative functions and act as a central source of information.
• Manage and coordinate provider calendars.
• Triage a high volume of patient calls, electronic messages, faxes, and received mail.
• Act as a referring physician liaison for complex appointments and procedures.
• Coordinate patient appointments with the Office of Access Management.
• Coordinate departmental/administrative meetings and event planning.
• Manage national and international travel and process expenses for providers and guests.
• Create and manage departmental web pages.
• Generate databases, spreadsheets, agendas, minutes, reports, and presentations.
• Compose letters and statements requiring interpretation of departmental policies.
• Assist with licensing and credentialing process for new physicians.
• Coordinate physician recruitment and visiting professorships.
• Purchase and manage inventory of office supplies and equipment.
• Support administrative and project needs of department/division Operations Administrator and Operations Manager.
• Maintain routine records and files efficiently.

What This Job Offers

• Number of Employees: 5,001-10,000 employees