Assistant Supervisor - Medical Admin Assistant - Hematology

Mayo Clinic • Rochester, MN

82d

About The Position

Applies expertise to perform a variety of clinical and non-clinical administrative support tasks including requesting and managing the flow of patient materials; releasing protected health information; coordinating appointment schedules; scheduling, coordination, and follow-up tasks for meetings, events, and professional travel; managing of calendars; preparing documents and presentation materials; processing invoices and reimbursements; composing and/or transcribing correspondence/documents; supporting departmental projects/activities; creating and maintaining web sites, web pages, databases, spreadsheets, social media accounts; answering telephones and providing related follow-through. Supports the health care provider by anticipating and responding to provider and patient needs and requests of the health care team and serves as a direct contact and resource to the patient. Exhibits initiative, proficiency, and adaptability to optimize the time of those supported. Demonstrates proficient use of computer hardware and software, telecommunication, and other office equipment and ability to navigate multiple systems simultaneously. Is accountable for ensuring accuracy and completeness through attention to detail. Assumes supervisory responsibility for daily activities of the office in the absence of or as directed by the office manager or supervisor. Serves as a front-line resource to colleagues. Strong organizational, communication, and interpersonal skills; a commitment to quality and excellence in service; adaptability, confidentiality; and professionalism are important components of the role. Accuracy and thoroughness in all patient-related activities is critical.

Requirements

• High school diploma or G.E.D. with a minimum of three years' experience in an administrative support role
• One-year degree/diploma in an administrative, business, or medical-related program with a minimum of two years' experience in an administrative support role
• Associate's degree in an administrative, business, or medical-related program with a minimum of one year of experience in an administrative support role
• Experience in meeting management and calendar coordination
• Experience in creating/transcribing correspondence/documents
• Utilization of business-related software to produce databases, spreadsheets, presentations, etc.
• Demonstrated leadership potential and organizational skills
• Ability to communicate effectively with others
• Completion of a Medical Terminology course within six months of employment for individuals without relevant medical education or experience
• Anatomy/Physiology knowledge may also be required depending on role and background

Nice To Haves

• Work-related experience within the last ten years

Responsibilities

• Requesting and managing the flow of patient materials
• Releasing protected health information
• Coordinating appointment schedules
• Scheduling, coordination, and follow-up tasks for meetings, events, and professional travel
• Managing calendars
• Preparing documents and presentation materials
• Processing invoices and reimbursements
• Composing and/or transcribing correspondence/documents
• Supporting departmental projects/activities
• Creating and maintaining web sites, web pages, databases, spreadsheets, social media accounts
• Answering telephones and providing related follow-through
• Anticipating and responding to provider and patient needs
• Serving as a direct contact and resource to the patient
• Ensuring accuracy and completeness through attention to detail
• Assuming supervisory responsibility for daily activities in the absence of the office manager or supervisor
• Serving as a front-line resource to colleagues

Benefits

• None required

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED