Assistant Supervisor-Guest Ambassadors

Kansas City Royals • Kansas City, MO

11d • Onsite

About The Position

This position is responsible for ensuring a comfortable and enjoyable experience for guests with disabilities, along with providing assistance to all guests visiting Kauffman Stadium. This includes training and supervising 20+ active Guest Ambassadors who are crucial to making the stadium as guest-friendly as possible.

Requirements

• Bachelor’s Degree or equivalent work experience in Guest Services, Hospitality, or Facility Operations
• Able to work in high-pressure environment
• Professional demeanor and excellent verbal and written communication skills required
• Must be team-oriented, extremely outgoing, and motivated
• Must be able to stand for long periods of time
• Must have availability on days, nights, weekends, and holidays

Nice To Haves

• Two years of supervisory experience preferred
• Experience working with individuals with developmental and physical disabilities preferred
• 5+ years Guest Service experience preferred
• Experience with Dayforce Payroll System preferred
• Available to work all home games, including holidays, weekends, and evenings

Responsibilities

• Assist Guest Ambassador Supervisor in training and supervising 20+ Guest Ambassadors
• Assist Guest Ambassador Supervisor with all department personnel paperwork including disciplinary and payroll
• Assist Guest Ambassador Supervisor with scheduling employees and approving payroll using Dayforce, when needed
• Ensure guests with disabilities and physical limitations are provided golf cart assistance in the parking lot and wheelchair assistance inside the stadium before, during, and after games
• Monitor standing room only sections, wheelchair rows, and designated smoking areas to make sure guests are within permitted areas
• Monitor concourse activities for opportunities to assist guests and report unruly behavior and incidents
• Proactively communicate long lines at entry gates, ticket offices, concession stands, and restrooms to ensure quick service for guests
• Assist with green team initiatives when needed
• Other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level