Assistant Supervisor, Culinary Operations

Sea World Of Florida • Orlando, FL

96d

About The Position

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

Requirements

• One to three months of related experience or equivalent combination of education and experience.
• Successfully pass ServSafe exam prior to starting.
• Able to pass Alcohol training upon selection.
• Able to pass Food Handlers test and maintain valid Food Handlers card.
• Strong written/verbal communication skills.
• Able to frequently lift/move up to 50 pounds with or without accommodation.
• Able to stand for prolonged periods of time.
• Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel.
• Able to handle multiple tasks and work in a fast-paced environment.
• Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions).

Responsibilities

• Provide the highest level of guest service and satisfaction.
• Lead team to deliver superior guest service.
• Regularly keep ambassadors motivated and energized.
• Open and close facilities in accordance with established procedures.
• Provide menu and park information to guests.
• Monitor equipment and report any problems to proper personnel.
• Ensure meal and rest periods are provided to ambassadors as required by company policy.
• Set up and monitor queue lines.
• Record moneybag recaps and complete tasks on station task lists.
• Monitor stations to assure food looks pleasing and is portioned in accordance with recipes.
• Monitor temperature of food and equipment in accordance with established HACCEP plan and take appropriate action.
• Supervise and train ambassadors.
• Authorize ambassador over-rings.
• Monitor food waste and assist with educating ambassadors on waste procedures.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; assessing performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems.
• Enthusiastically represent the park by displaying a positive attitude, maintaining a high level of energy and commitment to quality throughout all aspects of the job.
• Prepare and serve food for park guests.
• Clean facilities, operate kitchen equipment and cash registers, assist with training and supervision of ambassadors.
• Ensure excellent guest service by responding to guest requirements, expectations and needs.
• Assist other locations and areas throughout the park as needed.

Benefits

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

What This Job Offers

• Job Type: Full-time
• Industry: Amusement, Gambling, and Recreation Industries