Assistant Studio Manager
About The Position
ESSENTIAL DUTIES & RESPONSIBILITIES Communicate and exude SweatHouz Brand principles in everything you do. Sell memberships alongside the Studio Manager and your team to achieve studio specific goals. Provide high-level customer service and exceptional hospitality to SweatHouz clients, handling client issues and concerns in a positive and timely manner. Guest Experience and Retention: We strive to create a studio experience that will excite people about their first time and encourage their continued loyalty. Help train, motivate, direct, coach and evaluate all studio staff, creating and maintaining a team that is highly personable, client-oriented and committed to achieving and exceeding both the studio and company sales goals. Maintain the SweatHouz distinct culture and community. Work closely with the staff on the implementation of standard operating policies and procedures designed to accommodate the rapid growth objectives of our organization. Develop awesome partnerships in your community to develop awareness Cleaning off the sauna suites and laundry of towels after every session Maintaining a clean studio at all times, both front of house, sauna suites and back of house. Exhibit leadership by mentoring sales associates to provide high level customer service and perform all assigned duties Responsible for supporting all studio-level purchasing, receiving, and supply inventory.
Requirements
- College Degree
- At least 1 year prior management experience, preferably in a spa, salon, or health + fitness facility.
- 3-5 years membership sales and customer service experience is required.
- Strong leadership experience (coaching, developing, or mentoring individuals with examples of success stories is a huge plus)
- A LOVE for customer service (making people happy!)
- Strong communication skills — must be able to set clear expectations and give/receive feedback clearly and effectively.
- Must be highly organized with the ability to prioritize multiple tasks in the moment.
- Important to possess a passion for the SweatHouz brand.
- Able to work a non-traditional schedule.
- A chance to work in a truly team-oriented and supportive environment.
Nice To Haves
- Experience with MindBody or a similar CRM / POS is a plus.
Responsibilities
- Communicate and exude SweatHouz Brand principles
- Sell memberships
- Provide high-level customer service
- Handle client issues and concerns
- Train, motivate, direct, coach and evaluate studio staff
- Maintain the SweatHouz distinct culture and community
- Implement standard operating policies and procedures
- Develop partnerships in your community
- Clean sauna suites and laundry
- Maintain a clean studio
- Exhibit leadership by mentoring sales associates
- Support studio-level purchasing, receiving, and supply inventory
Benefits
- Paid training
- Medical/Dental/Vision
- Friendly atmosphere
- Room for growth
- Free SweatHouz membership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
