Assistant Studio Manager

Perspire Sauna Studio of Closter•Closter, NJ

19d•$19•Onsite

About The Position

The Assistant Manager works closely with the Studio Manager to set the tone and model Perspire’s mission, vision, and values. As part of the leadership team, this role is vital in helping to support team members in achieving studio goals while ensuring that operations run smoothly, and guests are leaving feeling better than when they arrived. This Assistant Manager position assists the Studio Manager with five main studio responsibilities: Sales Associate Management Studio Assistant Management Inventory Management Customer Service Management Lead Tabling Event Execution The person in this role is a pivotal partner in the management of day-to-day activities focusing on achieving studio goals through a superior guest experience. The role is a unique opportunity for an individual looking to make a meaningful contribution to a cutting-edge organization in the health and wellness sector. Our team is highly passionate, goal-oriented and committed to advancing the knowledge and benefits of IR saunas and Perspire as a company. Seeking 25-35 hours a week. Must have general availability, including weekends Current Job Location Opportunity: Closter, NJ Closter Studio Hours: S/S 8am-8pm, Monday- Friday 7am-9pm

Requirements

Excellent interpersonal skills to ensure clear, effective communication with all guests and team members
Results driven and motivated to meet or exceed sales targets
Creative thinker bringing ideas to Ownership to increase membership, retain members, monetize the private event room, and bring in FTGs
Ability to lead and influence others to achieve goals
Superior customer service skills to mediate all situations with a calm, helpful demeanor
No-job-is-too-small attitude
Passionate about health and wellness
Consistently show a positive, growth mindset, and responsibility for own actions
Strong collaboration, organizational and prioritization skills
Flexible and available to work varied shifts, including evenings and weekends

Nice To Haves

Sales, Customer Service, Supervisory.
Experience working in a spa or health/wellness environment is a plus, however we are willing to train the right candidate.

Responsibilities

Taking an active role in the following areas: inventory management, new employee training, attending tabling events.
Takes the lead in the training and development of team members
Acting as a liaison between the Studio Manager and Sales Associates and Studio Assistants
Working closely with the Studio Manager on the implementation of standard operating procedures, specifically managing and ensuring Sales Associates and Studio Assistants are maintaining consistency and upholding daily expectations
Performing weekly and monthly inventory review to inform data-driven purchasing
Working with the Studio Manager to maintain the studio and the saunas.
Attending and training employees for tabling events
Collaborate with Studio Manager to cover call outs
Performing and documenting daily and weekly studio inspections to ensure facility operation standards are met and all equipment is functioning properly
Communicating all updates, new products/offerings, events, and protocols to the team in the Studio Manager’s absence
Resolving guest complaints or membership issues with the highest level of customer service
Ensuring that systems are followed such as cleaning checklists, proper member check-In, telephone inquiries (general and sales related), waivers, studio tours, delinquent account procedures, and new membership agreements.
Ability and willingness to perform both the Studio Assistant and Sales Associate role
Provide Studio Manager and Ownership with feedback from both the team and Perspire Guests to inform decisions and foster growth and excellence
Maintaining high visibility and positive interaction with guests at all times. Ensuring guests receive hospitable, consistent, accessible and courteous service
Promoting the benefits of IR Saunas and value of having a Perspire Sauna Studio Membership to guests
Understanding and speaking to the science, technology, and benefits of IR sauna, chromotherapy, and Red-Light therapy
Bringing positive, team-first energy and helping make Perspire Sauna Studio an exceptional place to work
Collaborate with the Studio Manager to plan and execute Monthly Sweat Sesh Team Meetings