Studio Sales & Operations - Assistant Studio Manager

Orange Theory Fitness•San Francisco, CA

18h•$24

About The Position

Be fit. Change lives. Have fun. The Assistant Studio Manager (ASM) works closely with the Studio Manager to ensure the front of the house operations run smoothly. If you'd like to be half of a dynamic-duo, a positive influence to the ultimate studio dream team, know the ropes as well as you know your members’ names, step in when your manager steps out, and set goals and surpass them...then Orangetheory Afterburn just might be looking for YOU! We Offer Extensive Paid Training: We provide comprehensive paid training and certifications to ensure your success. Competitive Compensation: Enjoy competitive base pay, commission, and performance bonuses. Studio Membership: Access a free Studio Membership as part of your perks. Product Discounts: Take advantage of exclusive discounts on our products. Flexible Scheduling: Benefit from a schedule that accommodates your educational or personal goals. Casual Dress Code: Embrace a fitness casual dress code in a comfortable work environment. Collaborative Atmosphere: Work in a passionate and collaborative environment.

Requirements

Customer service - responds promptly to studio facility needs, member requests for service and assistance, and anticipates the needs of the studio, staff and members
High energy with a successful ability to motivate a large group of people
Excellent written and verbal communication skills, with ability to address/respond in a clear, concise, and respectful manner
Independent thinker – ability to exercise discretion and independent judgement
Effective decision making – ability to evaluate the possible outcomes and consequences of a decision and make decisions that are in the best interest of OTF
Team player with a high interest to collaborate cross-functionally
Must possess honesty, integrity, and accountability

Responsibilities

Works collaboratively with Studio Manager, Head Trainer, Coaches and Sales to improve the overall company effectiveness and efficiency.
Responsible for overseeing sales, the billing process and all OTF Systems
Responsible for the Studio’s daily, weekly and monthly membership goals.
Establishes and maintains an effective referral program.
Maintains accurate records using established OTF sales systems.
Organizes prospects and all new members in the CRM system (Mindbody) ensuring proper and timely follow-up via phone, text or email.
Conducts telephone inquiries/follow-up calls and customer care calls.
Greets members and guests promptly, enthusiastically to create a friendly positive entrance into the OTF studio.
Retention Member Program follow-up.
Takes responsibility to ensure superior customer service.
Responsible for processing accurate cash and credit card transactions.
Responds immediately to member requests, inquiries and concerns.
Responsible for proper onboarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
Works closely with the fitness team to ensure that processes are fulfilled.
Accurately follows daily studio cleaning checklists and maintains an organized and clean studio.
Responsible for attending and participating in all relative OTF training programs.
Help manage and participate in events including marketing events.
Onboard, train and supervise all studio staff.
Participates in weekly and monthly sales meetings with the Studio Manager, Head Trainer and Owners.
Shadows the Studio Manager as much as possible to learn the overall responsibilities and operations of the studio.
Acts as backup to the Studio Manager when Studio Manager is not available.
Compliance and adherence to Orangetheory Fitness & MDMS business and employment policies.
Responsible for compliance with all local, state and federal regulations and laws.

Benefits

Extensive Paid Training: We provide comprehensive paid training and certifications to ensure your success.
Competitive Compensation: Enjoy competitive base pay, commission, and performance bonuses.
Studio Membership: Access a free Studio Membership as part of your perks.
Product Discounts: Take advantage of exclusive discounts on our products.
Flexible Scheduling: Benefit from a schedule that accommodates your educational or personal goals.
Casual Dress Code: Embrace a fitness casual dress code in a comfortable work environment.
Collaborative Atmosphere: Work in a passionate and collaborative environment.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume