Assistant Studio Manager

Perspire Sauna Studio of West McKinney•McKinney, TX

1d•Onsite

About The Position

The Assistant Studio Manager works closely with the Studio Manager to set the tone and model Perspire’s mission, vision, and values. As part of the leadership team, this role is vital in helping to motivate and support team members in achieving studio goals while ensuring that operations run smoothly and guests are leaving feeling better than when they arrived. Hours would be aprx 30 per week and MUST have daytime, evening, and weekend availability. Assistant Studio Managers assist the Studio Managers with the four main studio responsibilities: Team Management Member Management Inventory Management Facility Management The person in this role is a pivotal partner in the management of day-to-day activities focusing on achieving sales goals through membership sales and superior guest experience. The role is a unique opportunity for an individual looking to make a meaningful contribution to a cutting-edge organization in the health and wellness sector. Our team is highly passionate, goal-oriented, and committed to advancing the knowledge and benefits of IR saunas and Perspire as a company.

Requirements

Excellent interpersonal skills to ensure clear, effective communication with all guests and team members
Results-driven and motivated to meet or exceed sales targets
Ability to lead and influence others to achieve goals
Superior customer service skills to mediate all situations with a calm, helpful demeanor
No-job-is-too-small attitude
Passionate about health and wellness
Consistently show a positive attitude & take responsibility for your own actions
Strong collaboration, organizational, and prioritization skills
Flexible and available to work varied shifts, including evenings and weekends

Nice To Haves

Mindbody Software experience is a plus!

Responsibilities

Working closely with the Studio Manager on the implementation of standard operating procedures, specifically managing and ensuring Membership Sales Associates and Studio Assistants are maintaining consistency and upholding daily expectations
Assisting in the training, coaching, and development of team members
Bringing positive, team-first energy and helping make Perspire Sauna Studio an exceptional place to work
Acting as a liaison between the Studio Manager and team members
Communicating all updates, new products/offerings, events, and protocols to the team in the Studio Manager’s absence
Leading the team with strong membership sales. This is measured with conversion percentage and sales performance charts
Maintaining high visibility and positive interaction with guests at all times. Ensuring guests receive hospitable, consistent, accessible, and courteous service
Resolving any guest complaints or membership issues with the highest level of customer service
Promoting the benefits of IR Saunas and the value of having a Perspire Sauna Studio Membership to guests
Understanding and speaking about the science, technology, and benefits of IR sauna, chromotherapy, and Red Light therapy
Ensuring that all front desk systems are followed such as proper member check-in, telephone inquiries (general and sales related), consent forms, studio tours, delinquent account procedures, and new membership agreements. Mindbody Software experience is a plus!
Performing weekly and monthly inventory purchasing and processing functions
Performing and documenting daily and weekly studio inspections to ensure facility operation standards are met and all equipment is functioning properly