Assistant Studio Manager

Orangetheory - Franchise #0343•Nashville, TN

15d

About The Position

The Assistant Studio Manager (ASM) position will be responsible for overseeing the sales processes and systems, meeting key performance metrics, the training, and developing of studio staff, and ensuring all front desk systems and operations are being carried out correctly and efficiently. Additional responsibilities include assisting the Studio Manager.

Requirements

1-3 years of management experience or OTF experience
1-3 years of sales experience
Excellent written and oral communication skills
Ability to achieve goals
Ability to listen and serve employees and members
Knowledge of the business Mission, Vision, and Values

Responsibilities

Assist with all studio operations including but not limited to inventory, maintenance, sales processes, technology, workout experience, personnel, customer service, and payroll
Perform ongoing training and development of Sales Associates
Manage staff schedule and shift-coverage when employees call out sick or have scheduling conflicts
Assist in leading monthly all staff and front desk meetings
Attend Monthly Webinars and the rollout and execution of all corporate sales promotions and fitness events
Lead and coach the sales team in new joins and heart rate monitor sales
Assist in the social media initiatives of the studio
Properly process administrative tasks: refunds, upgrades/downgrades, freezes, cancellations
Conduct daily MBO audits – all classes reconciled, contact logs/tasks completed, reports pulled
Reconcile declined memberships weekly
Implement studio-specific marketing ideas and strategies
Establish corporate partnerships within the community
Troubleshoot studio equipment such as OTConnect tablets, Check-In Tablets, Member HRM, etc.
Build and manage MBO class schedule
Ensure studio cleanliness
Maintain a flexible schedule
Promote an all-inclusive community
Maintain a judgment-free and positive environment
Must possess a high level of professionalism with the leadership team, direct reports, and members
Perform other duties as assigned by management or ownership.