Assistant Studio Manager

Waxing The City•Lake Charles, LA

2d•$35,000 - $40,000

About The Position

Assistant Studio Managers are true leaders paving the path to success for our Cerologists® and the overall business. From creating a unique experience for our clients to providing ongoing coaching to the service providers to managing the needs of the business. Developing a team starts with morning Huddles to get the day started, weekly 1:1’s to create and track goals, create a learning environment that allows our Cerologists® become their best by celebrating accomplishments and recognizing areas of opportunity to improve upon. We hire ASMs who will share our commitment to providing a caring culture and welcoming atmosphere not found anywhere else. Being a part of Waxing the City means you are part of something bigger – you’re a part of improving the self-esteem of the world. We are seeking an individual who has an entrepreneurial spirit that will champion the careers of our Cerologists® and business to success. This person must thrive not only on running day-to-day operations but supporting the Manager and business to grow. This person must be able to confidently manage all aspects of the business from client service, human resource management, local marketing/PR, inventory, and fiscal accountability. This person will also be passionate about the beauty industry, engaged in ongoing learning, and enthusiastic about the local community the studio serves. SUMMARY: The ASM position is responsible for all day-to-day operation, supporting the Manager and management of the business and of leading a team to deliver the ultimate client experience. The ASM will also work closely with the Manager to help oversee human resource management, public relations/marketing, customer service/relationship management, and fiscal accountability. This position requires accessibility including first point of contact 24 hours/day, 7 days/week.

Requirements

2-year degree or equivalent
Effective leadership skills
Excellent written and verbal communication skills
Ability to motivate a team to deliver a superior client experience
Exceptional Customer Service
Ability to juggle multiple priorities and deliverables simultaneously
Detail Oriented

Nice To Haves

2 years business and staff management
2 years beauty industry/salon experience
Esthetics/Cosmetology License

Responsibilities

Client Acquisition
Client Experience
Client Retention
Inventory Management
Local Marketing
Community Engagement
Local Studio Social Media
Public Relations
Staff Recruitment
Hiring
Management
Development and Retention
Studio Upkeep this includes but not limited to the following; managing cleaning checklist in accordance to the Board of Cosmetology for the treatment rooms & front lobby area.
Identifying & reporting any broken or unsafe equipment in the studio to ensure the safety or employees and clients.
Execution of System Wide Promotions and Club Orange Loyalty Program Growth and Retention