Assistant Store Team Lead

EIGHT MILE PETS dba Pet Supplies Plus•Cedar Falls, IA

6d•Onsite

About The Position

As Assistant Store Team Lead at Pet Supplies Plus, you're pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will assist a neighbor in choosing the perfect toy for a lab who loves to fetch stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom show a fourth grader how to test the water in his fish tank set an example for the other team members in delivering fantastic neighborly service assist the store's team leaders by reinforcing the daily operational procedures and performance expectations ...all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you awesome? No, you are more than that. You are PAWsome!

Requirements

2+ years of retail experience
Proficiency in Microsoft Office
Strong sales and customer service skills are a must.
Ability to operate all equipment â€“ including a forklift â€“ to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!)
Ability to work flexible schedules, have reliable transportation, and must pass the drug screening (where allowed by law) and be 18 years or older.

Responsibilities

Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors
Learning and performing back office procedures like making signs, updating price changes, and inputting cashier records to comply with standards and expectations
Involvement in store recruiting, onboarding and team member development
Communicating opportunities to improve community engagement or store performance to the team leaders
Act as store team members when they're not acting as the manager-on-duty or learning operational tasks