Assistant Store Manager

About the position

If you are looking to join one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service, join the Pet Supermarket team! Our Assistant Store Managers possess some of the following key skills: Outgoing, upbeat, people-person, sales driven, and great organizational skills. Our Pet Experts also thrive in a high-energy environment where they work together to drive results and help Pet Parents with all their pet needs. We are dedicated to making a difference in our community and want you to be a part of our team! This may be the right opportunity for you if you are interested in making a difference in the lives of pets and their parents! Our Assistant Store Managers are at the front lines providing friendly customer service and giving Pet Parents the best selection of pet care items! You are responsible for contributing to the success of the store by assisting the Store Manager in executing store operations. The ASM will assist and manage the Shift Managers, Shift Leads, and Sales Associates in order to continue to provide our customers with World Class Service.

Responsibilities

• Assist in driving sales, service, and customer experience initiatives in store to achieve sales, KPIs and other store performance goals.
• Regularly monitor customer service and selling models within their store to ensure all staff interact with customers in a professional manner; resolve all customer complaints.
• Celebrating and recognizing the team's efforts and accomplishments.
• Maintain a high level of professionalism and positive attitude in the workplace.
• Protect employees and customers by maintaining a safe and clean store environment.
• Motivate, coach, develop and performance manage teams focused on the expected customer experience and selling model.
• Review all store communications and distribute information to their store employees as appropriate.
• Ensure Brand Standards and operational excellence are maintained and sustained.
• Responsible for maintaining the fish system, including inventory, ordering, and adhering to budgets.
• Assist the Store Manager to order within budget and appropriate to drive sales.
• Create a team-oriented environment through customer service role plays and developing in-store contests.
• Provide support to Store Manager in the management of labor hours to meet customer needs.
• Support overall training to ensure all training plans, new hire checklists, sales techniques, and new product launches are executed.
• Assist Store Manager with hiring needs and maintain talent pipeline.
• Partner with the Store Manager to plan and execute community events.

Requirements

• Minimum 2 years in a retail management role.
• Enjoy working with and around animals.
• College degree an asset.
• Ability to work a flexible work schedule which includes morning, evenings, weekends and/or holidays.
• Must possess a valid driver's license.
• Access to a motor vehicle.

Benefits

• Competitive pay
• Full-time benefits & 401K
• Vacation & Sick time
• Employee discounts
• Flexible schedule
• Room for advancement
• Working with PETS!!!