Assistant Store Manager

Barnes & Noble Education-posted about 1 year ago
Full-time • Entry Level
Radford, VA
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
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The Assistant Store Manager at Barnes & Noble College plays a crucial role in supporting the daily operations of the bookstore. This position involves supervising employees, engaging with customers, and assisting the Store or General Manager in various operational functions. The Assistant Store Manager is expected to deliver exceptional customer service, manage cash handling, and contribute to team development while helping the store achieve its sales goals.

  • Support all store operations and departments in partnership with the Store Manager or General Manager.
  • Supervise employees and direct work activities to ensure service delivery and customer satisfaction.
  • Maintain a presence on the sales floor to greet customers and assist with purchases.
  • Manage customer and employee issues in a timely and respectful manner.
  • Assist with hiring and training new employees for various departments.
  • Maintain an appealing sales floor by organizing and cleaning products and spaces.
  • Process sales transactions involving cash, credit, or financial aid payments.
  • 3+ years' experience in a retail setting.
  • 1+ year supervisory experience preferred or a graduate of the Best Seller Program.
  • High school diploma/GED preferred.
  • Ability to work a flexible schedule including evenings, weekends, and holidays.
  • Familiarity with financial and customer service principles.
  • Basic reading, writing, and accounting skills required.
  • Excellent customer service and communication skills needed.
  • Strong interpersonal, communication, and problem-solving skills.
  • Get paid sooner! Daily Pay earned wage access is available to all store employees.
  • Employee Discount
  • Paid sick time (accrued based on time worked)
  • Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
  • Commuter Benefits
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