Assistant Store Manager

Holy Grounds • Topeka, KS

79d

About The Position

Assistant managers assist store managers in the daily operations of cleaning checklists, stocking checklists, training new hires, accountability with upselling, training and accountability with the Amazings, and leading store rushes. Assistant managers should be viewed by employees as leaders through their actions and not their title; maintaining professional boundaries while also building connections and relationships with employees. Assistant managers should have the bandwidth to motivate employees to meet job expectations, hold employees accountable to job expectations (this includes tough conversations, verbal warnings and written warnings), train and develop employees to be successful in their position as baristas, see what needs done throughout their shift and delegate to the team to complete what's necessary, and hold themselves accountable to company policies, expectations, and core values without being prompted by upper management. They will lead a morning rush with excellence, ensure baristas are delivering in The Amazings, manage the store in the event the store manager is absent for a short or long period of time, manage cash logs, overages and shortages, handle scheduling conflicts and emergency changes, and resolve customer and employee complaints.

Requirements

• Experience in a leadership role
• Strong communication skills
• Ability to motivate and develop a team
• Experience in customer service
• Ability to handle tough conversations and disciplinary actions
• Flexibility to work various shifts including mornings, evenings, weekends, and holidays

Nice To Haves

• Previous experience in a coffee shop or food service environment
• Knowledge of inventory management
• Experience with cash handling

Responsibilities

• Motivate employees to meet job expectations
• Hold employees accountable to job expectations
• Train and develop employees to be successful in their position as baristas
• Delegate tasks to the team to complete what's necessary
• Lead a morning rush with excellence
• Manage the store in the absence of the store manager
• Manage cash logs, overages and shortages
• Handle scheduling conflicts and emergency changes
• Resolve customer complaints
• Resolve employee complaints
• Conduct bank deposits
• Manage inventory (weekly or quarterly)
• Order supplies (Harvest, RedBull, Dairy)
• Conduct interviews
• Schedule staff
• Update store documents (COGS doc, Cash Verification, etc)
• Train new hires
• Ongoing development of new and seasoned baristas
• Ensure cleaning/stocking is completed
• Handle disciplinary actions
• Provide shift coverage
• Be on call for emergency shift coverage
• Uphold Core Values within the team
• Complete any tasks delegated by the store manager

Benefits

• Full-time employment
• Opportunity for career advancement
• Training and development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places